The line outside was a daunting site but moved relatively quickly, about 1/2 hour. Which went by quickly just from the excitement of buying weed legally. Super friendly staff, well organized. Beautiful space also. They have everything you need and prices are good.

November 20, 2018

n........t

The staff was friendly, with the budtender at the full-service desk being extremely personable and informative. The lobby is very open with high ceilings. There were more people waiting than could fit in the roped off queue area for full-service due to reduced staffing during renovations. Waiting in line in a crowded lobby didn't make for a relaxing shopping experience. I love that you can see and smell the flower product before purchasing and see it measured and packaged in front of you. The flower that I purchased was some of the most attractive, fresh, and aromatic flower I've come across. There was no lot parking mid day on a weekday, but there was street and lot parking reasonable distances away.

March 30, 2019

C........1

With it being a Saturday afternoon it was exceptionally busy so I suggest putting in a reserved order online. That line moved quickly. My cashier was very friendly and helped us decipher the process so we were more educated. There’s really not too much to complain about I’m just excited that I can pick up some herb whenever I want !

June 10, 2019

d........7

amazing service, high quality, top of the line online menu showing whats really available no bait and switch games like other dispenseries.

June 14, 2019

j........s

Nice building, parking is tough

February 11, 2019

c........3

I have been going to NETA since it first opened and was my favorite dispensaries over the past few months I noticed the customer service has been awful. I tried to contact them numerous of times and know ever gets back to me and when I call they are extremely dismissive. Ever since Adult use in Northampton opened there has been so much less edibles I haven not been able to get CBD Gems for over a month which helps with my medical issues. I thought patients would always come first. I’m very disappointed NETA

Dispensary response:

Hi Csandel - we are sorry you had such a negative experience at NETA recently. The addition of Adult Use has been a learning curve for all of us, and NETA is actively trying to improve our process. We hear you and completely understand your frustrations. We want to let you know that we are working towards a better phone messaging system with our IT department. We have recently added several members to our team who will be happy to answer any of your questions when you call. We completely understand that it is frustrating when your go-to product is unavailable. We are working hard to increase our production so these issues are less likely to happen. Don't forget to ask Patient Service Associates about what alternatives are available when the product you are linking for is out. We carry many different edibles and we strive to do our best to help our patients find the right product. We hope that you give NETA another try!

March 6, 2019

September 19, 2019

L........s

Also has anyone noticed the rubi pods do not come as full as they look on the menu pictures just saying for $72 each after tax maybe they should look like they do in the pictures that neta uses to show what they are

June 7, 2019

c........2

Location is good. But try to order in advance. Otherwise you’ll be on cue for over an hour outside.

December 29, 2018

M........n

I’m finding their Apex carts always have an issue. The heating element came out on 2 separate carts and then the most recent one I bought won’t rip for anything. I hate the layout. It’s not cozy and it’s loud and not relaxing. Parking lot sucks too.

July 16, 2019

r........r

Good

December 30, 2018

T........e

As a former registered patient and customer of the brookline store. I have been using and spending with a quality service for the last 2 years. i just looked into your menu and was ready to branch out and use you guys again. But i see the limits on concentrates remain restrictive. i can live with that and understand the need for it, but when you ban people from certain stains like say the durban poison cartridge. And say special for patients only, it makes me feel less then. i vote with my dollars. i will keep moving NETA. Its a nice building tho

July 9, 2019

G........n

Great

August 18, 2019

B........7

The service sucks and they can’t even answer the phone no excuses for this especially first thing in the morning been calling for 20 mins straight no one ever answered the phone absolutely ridiculous!!!!!!!!

Dispensary response:

Hi Bones857,We apologize for the inconvenience. We are experiencing an extremely high volume of calls for information. We appreciate your patience and understanding, in the meantime please feel free to reach out at contact@netacare.org anytime and we would be happy to answer any questions, concerns or comments about NETA.

November 19, 2019

May 25, 2019

t........n

Not well trained staff, informed me of products they didn't have and then would not give me a first time patient discount until I had to pull it up on my phone on there own website.

Dispensary response:

Hi Treerainsun, we apologize that our staff did not provide you with the level of service we strive to achieve in every transaction. We take pride in our premier Patient Service Associate training program and it disheartens us to hear that our service was not up to par. Please feel free to reach out to contact@netacare.org for any additional questions or concerns, we are here to help.

June 10, 2019

April 17, 2019

M........5

Great place, easy access, no wait on weekdays essentially. Fantastic customer service and various selections of bud and edibles.

June 27, 2019

6........0

Parking is tough

June 30, 2019

C........l

Great place

July 4, 2019

M........O

It sucks now because of recreational

Dispensary response:

Hi Myst420, we apologize that you had a negative experience after we opened for Adult Use. Providing high quality medical cannabis and patient care is our priority at NETA. Medical Patients have full access to our entire menu and do not have to wait in the long lines outside of the dispensary. We also have many discount programs for our patients only. Please feel free to contact us at contact@netacare.org if you would like to provide more detailed suggestions. We are always open to patient feedback.

August 14, 2019

June 2, 2019

K........l

I think it’s nice but still working out the new part. Will go back again and again lol

April 10, 2019

B........e

Without s doubt the worst collection of people in one place I genuinely don’t know where to start with this disaster. Medical patients stay away we have officially been given the shaft since recreational use has been made available the rec line moves three times as fast. I have been coming here since well before the rec days and the level of service is so low of you guys were in any other industry I don’t see how you would still be standing you guys ha w gone very Downhill and I promise I’ll never come back to this place again

Dispensary response:

Hi Bilbartone we apologize for your dissatisfaction with NETA since the beginning of Adult Use sales. Patients remain our #1 Priority here at NETA. We hear you and understand your frustration, and we would like to make it right. The opening of NETA Brookline to the public may have provided a change to the normal flow at the facility, but we assure you that NETA will begin to calm down and return to its normal atmosphere soon. Please reach out to us at contact@netacare.org we would be happy to remedy this situation for you and hear your feedback.

May 5, 2019

September 14, 2018

F........s

First let me start by saying I have been a medical marijuana patient for 4 years now. I have tried to keep an open mind about this place, but their flower is not very good. My first visit approx. 3 years ago was my best (flower quality).. Since then they have become sub par,putting it nicely,dry,small nuggets, pretty much all the strains taste similar, totally not dispensary quality. I recently took advantage of their $200 coupon for getting my mmj card renewed, which by the way is a great promotion, it's really the only reason I gave them another shot after about 5 dissatisfied visits...I really can't speak about their other products as I only smoke flower...

Dispensary response:

Hi Flavorjars, Thank you for your feedback. We hope you'll be happy to hear that recent updates to our environmental controls, including an expanded growing area, have begun at our cultivation facility. We are confident that these changes will result in happy plants with excellent yields, big, tasty buds and our ability to add even more strains to the menu. Admittedly, growing plants is a trial and error process and we are getting better and better as we move forward. Some of our new strains have already been released and we are getting great feedback, for instance: Black Triangle Kush is a heavy hitting addition to our Indica lineup that already has a huge fan base. New Sativas are on the way too! We do hope you will give us another try - and if you are not satisfied, our 100% guarantee has you covered! Always feel free to return flower you are not happy with and we will offer an exchange or credit for a future purchase.

September 17, 2018