I had a question about a promo and used the site's chat feature. Richard responded so quickly that I thought he was a bot but his answer was personalized, laid back, and on-point. A single reply answered my question so off I go to pick up some product. This will be my third time and the ordering and pick up process is so easy and convenient and I'm very please with the products and people there.
I had a few questions about how your vape batteries work, so I used the chat feature on your website. John answered all my questions perfectly and very professionally. Thanks for making this feature available, and especially thanks to John for all his help.
This place is amazing! Not only do they have a wide selection of products - the staff is very friendly and knowledgeable. I’ve spoken to Frank F. quite a few times. When I have questions about dosing and what’s best for my chronic pain, he really takes the time to explain. It’s really important to have excellent customer service, and Frank F. is the BEST!!
To the higher powers, I just wanted to let you know that Richard F. was very helpful and pleasant to chat with. He answered my question in a flash! I also wanted to ask you to please bring back the RSO Sativa syringes to your stock. It's a great product!
I just chatted with Richard about some questions I had and he was awesome. Super friendly, had all the knowledge and info I needed, and didn't make me feel stupid (ecen when I asked a stupid question, lol). Fantastic place w fantastic people!
Just chatted with Richard F. about some product info for a family member and literally he got back to me in less than a minute. There is no company with better customer service than NEA. Richard F. the Rockstar-chat him up!!!!!
I chatted with Richard F online and he was extremely helpful. I came in and Derek took care of me. Not only does Derek know his stuff, he’s one of the friendliest people I’ve ever met. Not sure how he does it….I’m jealous! I wish there was a 6 star option on the customer service part.
Online chatted with Richard 4/19 7pm. He was wonderful. Knowledgeable, quick, and friendly!
There is always someone manning the online chat. It's fabulous!
Great 4/20 deals this month. And selection has been huge.
The budtenders and staff are also always so knowledgeable and kind.
We have family members with all different needs and recommendations are always good.
Very well run establishment!
I just spoke with a wonderful person named John via text message.
I was online looking for things for pain and I I was confused and had some questions and John was very nice and knowledgeable.
He took the time to go and look in stock to see what they had.
He was also very patient in kind and listened and I'm grateful! Thank you John from online today!😁👍🏻
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