Rooted In Trinidad

My husband went in on Tuesday, 9/17/24 and bought an ounce that he split into quarters. When he got home and opened the Sack one of the jars was completely empty. We've tried calling but they don't have a working phone number listed. We've emailed but No response. Clearly the transaction is on camera and easily verifiable. We initially thought it was a mistake but since No One has contacted us we can only believe this is business as usual for them. Rooted owes us a response, an apology, and a refund. Worst dispensary in Trinidad, Colorado. Outrageous!!

Was my go to dispensary then they ripped me off like a shit plug.

Love this place ..I'm glad they are open at 8:00am cool dude

I wish there was an option to put no stars. Came in this morning and wow. There was only one guy there and he was not friendly at all. I guess he didn’t smoke before he came in or at least not enough. Was trying to make jokes and he just stood there with no emotion or anything. Told him that the service sucked and I was just gonna go elsewhere and he gave me a peace sign and okay with an attitude. Wasn’t our first time there either. So I just went next door and got amazing service at Strawberry Fields.

We’ve visited Trinidad’s Rooted once a year for the last three years and Lance has always been our bud tender. He is so kind and knowledgeable and always has the best recommendations. He is an excellent listener and we always enjoy talking with him about cannabis and camping in the area. I hope the owner/s appreciate and recognize his great value to their company.

loyal customer for years. came through with my wife on dec 26 and had the worst customer service experience ever from one of the bud tenders. he not only was horrible to deal with but screwed up my whole ounce order. got home to tx and the “top shelf” weed I bought of strains i always get every month was unsmokeable with legitimately no high, tasting like burnt paper. i’m thinking either a shortcut taken cure and/or the trichomes aren’t there due to a horrible machine trim job. never been more burned in 13 years of daily smoking. I reached out to Rooted and they just play dumb. I’ve had some dirt weed for years for a rainy day and it has played a serious role for my mental health the last two weeks taking the place of this bullshit I was sold. I would completely avoid Rooted, it’s interesting that they have pounds of “top shelf” weed being sold out of these huge jars and the place doesn’t smell like weed at all. i’m shocked this place has this high of a review aggregate, it’s a shit show in there. go to Nuvue.

Service was on par with a normal dispensary, they ran out of the cart deal which is why i went but they had some fire shake deals going on so i was pleased with that . If you cant find any other good deals from other dispensarys shop here !

After all this time Rooted In Trinidad is still the best ❤️

The guy that working there this morning was super rude and uninviting. No smile. Barely talked and when he did it was very rudely. He also gave us a peace sign and said “okay” rudely when we told him we were going to go next door. Strawberry fields had really good prices and friendly staff.

The flower looked amazing. They had very good prices advertised(best in town when I was there). I found the category of bud I wanted, but they had no information advertised or available about the products other then the silly names growers give to the flower. Bizarrely, when I asked the budtender about THC levels in their products, he boldly stated, that there is no way I'd know the difference anyway, so the THC levels don't matter. Exact. Quote. When I stated that it mattered to me, he again insisted that it shouldn't. So I finally asked, "Are you going to answer my questions." To which he proudly and ignorantly and lazily replied, "Not a chance". Me and my money then left for 1 of the other 28 dispensary options in this town. Within 1 stores, about 6 feet away, found deals just as good, but without clueless morons as customer service. Run from this place, they don't deserve to be in business.

STOP DON'T SPEND MONEY HERE WORST SERVICE STEPPED ON FLOWER if you're out of state or local everyone knows this place is TRASH needs to be removed from the market by the root GO NEXTDOOR!!!! Thank me later GARBAGE SERVICE dont WASTE your TIME NOT WORTH your money better places Nextdoor Marley Sky ~nameste

I understand the covid-19 crisis and how it affects us all. But your own website prices weren't correct and no disclosure on the new prices. I tried to purchase some shake, which I was told they didn't have any and then an $89 oz, but price was much higher. The budtender told me the online prices were higher than storefront. We bought 2 oz, but we're very dissatisfied with price and coherence in their message between the phone and storefront. The funny thing was he was outside and I told him what I wanted. So why was I charged the abnormally high prices.

Great bud, awesome staff, amazing prices!!

They have quality products at unbeatable prices, particularly the deals they have on Leafly.

This was easily the best dispensary experience I’ve had across the country, that’s due in large part to our amazing bud tender I didn’t catch her name but she was great just like this place.

smell was amazing. flower looked great but the service was horrible. I already knew what I wanted but guy was rude and argumentative. he acted like he was doing me a favor. too many dispensaries to put up with this kind of service

Rooted is a great spot. The product is average, the price is on the low end of average, and the ambiance is fairly typical. What sets Rooted apart is two things: 1) gear and glass; Rooted has an amazing selection of pipes, rigs, gear, and various acutremon. 2) The people; I've been frequenting Rooted for more than two years and I see the same cats almost every time. Turnover being what it is in the cannabis industry, it says a lot about a place that can keep the same, knowledgeable people in place. The shake is the best I've found in Trinidad: lots of tricomes, no stems or sugar leaves, and a wide variety.

Smelled amazing and the prices are great!

AMAZING BUDTENDERS! Really know their stuff and help you get the best quality for the most affordable prices they offer.

Rude new girl! Will not be coming back! Makes you feel crappy bc you might be only able to afford the $49 shake. Says things like. I wouldnt smoke this if they gave it to me. Pretty good way to promote your business products.

Very educated staff!

Good spot out of the others located there. Great selection as well.

This store is my spirit store. The people are always helpful and knowledgeable. It moves me that this store is just more than a store. It represents what the entire spirit of cannabis was intended to be. Thank you for being the best out there!!!

Never going back. Visited this establishment and purchased an 8 vape promotion for 200ish.. I came in response to an ad for 8 vapes for 112 but the better were the next promotion up. They saw me a mile a way! All of these vapes stopped working 1/2 way through. They are selling faulty crap. Don’t buy here.