Sanctuary - Woburn

Hello, I'm writing this review in hopes something will finally change... I'm a medical patient and loyal patron since the day you first opened your doors, a frequent flyer. The good ol' days before you guys went Recreational. Now the only reason I go there is because it's the only medical dispensary around, save Somerville. Otherwise I would not bother anymore. And my last visit I think was the last straw. Hence this scathing review. Since going Rec, that loyalty I once had is waning more and more with each visit. As has your loyalty towards all of us forgotten medical patients who supported this dispensary back when it was strictly medical only. It was our business that gave you the means to become a recreational dispensary. Now you care only for your recreational customers, frig us medical patients. Every single time I go there now, it's a hour long ordeal. No exaggeration. The parking is horrendous. You have 4 spots for marked for medical patients however you do not monitor them. By the time I finally walk in there, to the left, the medical side, there's 1, maybe 2 budtenders serving medical patients, and on the right, the rec side, there's 5-6 budtenders serving recreational customers. The line on the rec side goes swiftly, sometimes 3 whole rotations of people have come and gone before I even get to the counter. This happens to me every single time I go there now. Every single time. No matter what time of day it is, there's always more people tending to your more valuable recreational customers. The other day I needed to stop in. I go online and check the medical menu. There's hardly any product available. 17 items listed for Flower and PreRolls also totaled 17 items. I've never checked out the rec menu ever. Why would I? Didn't think it mattered much right? WRONG!!! Well on this particular day with the medical products sorely lacking, I thought what the hell, and check out the Rec menu. Boy was I mistaken. The Rec menu listed 50 products under the Flower category alone compared to 17products listed on the medical side!!!!!!! And may I say, a plethora of choice strains, with as many different outside cultivators offered on the rec side compared to repeated listings of same strains in different amounts. And always just strictly Sanctuary products offered only, with a few lesser superior cultivatars thrown in for good measure I suppose. As I'm checking out the rec menu still, I was completely shocked to see this blatant one-sidedness of this business. Now I know why I've had major trouble finding the right cannabis strains there because, us medical patients are left with the slim pickings of their inventory. And I'm disgusted you cut us medical patients off all of those other strains that may be extremely helpful to most. But no. You keep us under restraints while Recreational customers are offered far superior products and service. And the only conclusion I've come down to is the Money. It always comes down to money. Profit margin on rec products is far higher. They make more money off of the recreational cannabis than the medical crap. So they give better service and better choices to the people they make a bigger profit off of. And as long as I'm paying taxes I can have my pick of the litter and up to an oz per day, right? Yeah. I thought so. So if you're a medical patient stay away. Unless you don't mind being offered the least of choices, bottom of the barrel slim pickings, and have an hour to spare waiting in line watching the rec line breeze by you with far superior cannabis.

I bought 3x 1/2oz packages of pre-ground bud and some perfectly fine sauce concentrate. For the pre-ground, the TAC report supposedly read 22-23% on each package. I expected to get high-grade (23%) pre-ground. Just because it was on sale, I didn't expect to get bottom-of-the-barrell shake that is hardly fit to smoke! The mimosa pre-ground strain is especially bad! It smells like lawn mower clippings. It is not worth the $38.50 per half or even close to it! You'll be picking out huge stems and grinding big sugar leaves. What a jip. Not worth trying to save a little for the pre-ground. Ground bud is often much nicer than this... I dared smoke a gram and waited 30+ minutes before finishing this review. The taste is nasty and it immediately gave me a headache even though I have been drinking water the entire time. Not exactly a sativa I'd ever take at the beginning of the day. This is useless. I have enjoyed mimosa as a strain many times in the past. Ugh, my head. I don't believe they tested at 22%+ THC. If so I don't care because I still feel nothing but a headache and mimosa doesn't normally give me anything but euphoria.

was sold a defective puffco, told to come in with receipt and they changed their mind about exchanging it. after that staff hasnt veen friendly

It'a getting harder and harder to justify going here. Super convenient but the flower is pretty much garbage now. Stale and HARSH. And their "shake" is...well i dont know what they expect me to do with it because I'd be better off mowing my lawn and smoking that.

I’m a regular customer that will NEVER waste my hard earned money on Sanctuary again. Staff is listless, dull, and useless.

I regularly visit woburn & danvers ...spent alot of $$$ on a few decent strains ....for the last 3 weeks have not been able to buy OZs for 125 They have none same with danvers ...heard they lost a grow room...it's hard to keep a business when you FALSE ADVERTISE.. If you say you have it you should have it ? If you did lose a growroom that means all remaining products like flower will be BONE DRY and ready to expire

Come here all the time never have had a problem. Absolutely everyone is a peach and couldn’t ask for better service. Except for that one guy that looks like Jesus giving me dirty/creepy looks after passive aggressively answering one question I asked about a price check… he was not the vibe XD

I have been visiting this store since opening. I am on a limited budget, and I look to stretch my dollars.I find this spot expensive. Not many deals, I recertified and got no information on recertified Deals. I ended up spending a stupid amount for 5 tiny preroll. Gone in under 24 hours, cause as soon as you light it, 2-3 puffs, it's done.I reqret shopping here, I only Came because of the location. But no more can't afford em. Dispencery with DEALS ONLY.

First things first, the location could not be any more convenient for me! Directly off rt93 on commerce way, you can’t miss it. I’ve only been there a few times so far, but every visit has been very pleasant and the staff couldn’t be any nicer and welcoming. My first visit, it was front and back paper work and the gentleman behind the desk, was very thorough with explaining the promotions they offer their new patients. I love that you don’t lose the (4) $50off $100+ orders, if you don’t use them right away on your first 4 visits. They def. come in handy. They also have a loyalty points program which is aweeesome for a loyal patient. I was in a rush my first visit because my dog was home waiting for dinner but my 2nd visit, I opened up and explained to the gentleman what my day to day struggles are so he could better know me and suggest products in the future. I’ve had a different employee each time ring me up, but the others recognized me right away with a smile and a “welcome back”. 😀I look forward to my future stops at Sanctuary, Woburn and I’m excited to try as many products as I can, and with their trusting knowledge, I feel very optimistic for my future health. I hope to overcome this depression! Thank you, Sanctuary Medicinals, Woburn MA!

Nice people, gorgeous space. The budtenders are not the most informed. My main concern is their product. I’ve bought several SN3 cartridges which they heavily discounted saying they were phasing out the components. No one ever disclosed that they’ve had problems w clogging, leaking, or flat out swallowing cannabis gel in your mouth. I tried to return some clearly visibly dysfunctional ones and they said no. They said they’ve disclosed this problem when I purchased them. I can assure you no one ever said disclosed that on multiple purchase dates. Oh, but they had a solution - they offered me some plastic toothpicks. Lol. Guess what? You just lost a customer. I won’t ever put your cartridges to my mouth again. When I explained that I swallowed the gelatinous stuff on several occasions, their answer was “it looks like you used most of the cartridges.” Yea, sir manager, I ate them for dinner…. Unexpectedly.

Definitely wouldn’t recommend this location.

The flower was great it’s was dried and cured right and was definitely top-quality Weed Jesus aka Alex(you’ll know him when you see him) helped me out he was knowledgeable and gave a great recommendation he knows your Preferences after only a couple visits GOOD BUD GOOD PEOPLE I would definitely come back here

Try any of the concentrates... and you won’t be disappointed. Best of had just about anywhere!!! Did the rest of my orange x blueberry shatter just now and it’s so darn tasty. 🤤

I love their selection every category blue cheese it is one of my favorite strains and I can only seem to locate it this dispensary out of this world I would give this dispensary 20 *

Awesome dispensary, the liquid shatter cartridges are out of this world. I especially recommend the Lemon Sour Diesel and Lemon Haze cross.

The staff is always friendly and helpful. My go to spot for concentrates - I especially enjoy their crumble!

I tried the espresso chocolate bar and it was delicious! The espresso gave me the zip I needed to get things done, all while feeling a nice body high. The alien cheese “mini bombs” though.. why is there an up charge for popcorn larf buds? Still a very good smoke aside from that.

Top knotch facility, a1 customer service, superior products. Sanctuary medicinals exceeded my expectations and will certainly be a frequent customer. Also note worthy, there is a very handsome, young Italian stud working there who isn’t too hard on the eyes.

Knowledgeable, friendly staff, a wide open layout, and plenty of parking. Amazing concentrates too!!

All the employees were super nice and always so knowledgeable. I could tell the guy at the front desk was getting a lot of rude customers calling/coming in but he was still super nice to me. Be nice back to them people, they're working very hard during this time.

I was extremely disappointed when my order for pickup was Cancelled ten minutes prior to close and I was already at the retail Location to subsequently find out that there was no assistance that the manager could offer me to rectify the situation of my cancelled order at 5:50, while the end of business day Closing was posted at 6:00. How is this possible? I pay a $40 uber ride to find out my $280 pickup order has been cancelled during business hours while I am present at the dispensary. I can only assume that it was done due to convenience and laziness.

Great place, however, sometimes I am given the wrong things. Hope it doesn’t happen again. I don’t appreciate getting a strain named after a poison dumped on soldiers during a war, especially when I asked for something else.

Great people and great product

Awesome! In and out for pickup at about 11:00am, everyone courteous, professional, happy 4:20 weekend!