Silver Therapeutics - Williamstown (Adult Use)

I enjoy the store. I enjoy the flower. The bags are awful. I got to my car and some fell out since the bottom didn’t seal. No big deal, the staff was wonderful and took care of it with no issue and I got a new bag of new stuff. Got home, went to close the bag after packing a quick bowl and the pressure from me sealing it blew the bottom of the bag out. I wasn’t pushing down on the bag or anything, just took the action of me closing it and pop. A decent amount all over the carpet, basically unusable. Not really their fault but upsetting because I’m far away and not going to make another drive to get a replacement. Other times I’ve been here I’ve had no issues so I like the place, just be careful of the oz bags. Put them in a container immediately instead of resealing it. I’d post a picture of the blow out on the bottom of the bag but the reviews don’t allow photos.

unfair policies leave would-be customers in the lurch. They have an “online ordering system”, which I’ve put in quotes because it is the reason for a 1 star review when it should be a 5 star review. But since they are Choosing to run the way they are, it’s entirely their fault. The “ordering system” allows you to place orders 24/7 BUT the shop will “cancel” your order if it’s after 7:30pm for reasons that aren’t entirely understandable or logical. What they SHOULD do to avoid people having their time wasted, is disable the “ordering system” between certain hours when they “aren’t accepting orders”. That way someone doing a first-time order isn’t blindsided with a cancellation and then On Top of that what they ordered is now “sold out” because people who just walked into the shop were able to purchase the product but someone who Thought Ahead and was trying to not have their time wasted gets completely screwed over. There was no offer to find something else. Or no offer to give the same deal with an available product. Which SHOULD have been the case if the business was being run logically. I hope they figure their “system” out soon and don’t end up losing a lot of business. I’ll certainly be telling people to avoid this place until the right changes are made.

Brooke was great assisting me with a small issue with a past order. They made it right on the spot. This here is the exact reason (besides prices) I have been coming here for years. Anyone reading this should give them a try and amaze yourself with great products, friendly staff and a relaxed experience. They will take care of you and point you in the best direction for whatever your cannabis or cbd needs are.

Always a good experience!