I write this review as someone who has been using their products for a while. I went through the whole bad pen situation and paying WAYYYYYY too much for their tinctures, which is where some of these lower reviews are coming from, but I'm telling you, the Surterra products now are not the ones that are bringing down their ranking.
First, their pens. I was never in love with the old pens. The pull was difficult and I could see it burned out a bit before the medicine was done. Not deal breaker bad, but it was annoying. That being said, their NEW pens are great!! They go fairly fast because the medicine is very concentrated but they are only $25 dollars a piece. There's no filler, and it's 230 mg instead of others that are 600-850mg a cart. . . So yes, they go fairly fast, but they work for me, and I have a very hard time with basic, non-centrate vapes. They are strong enough to be effective, and strangely, they actually work with what they are labeled for. If you actually follow their recommendations for what to use the different lines for, they DO work. I keep the Relief for extreme pain days and I do notice, more than any other strain I've tried from other dispensaries, for sheer pain management, Relief works great. There are other strains out there that will get you much more relaxed, so you don't care that you're in pain, but Relief will actually cut pain like a pain pill will. So I treat that one more like rescue medicine, but Zen and Soothe I suck down like crazy. I'll go through one pen each every week. Soothe is their 1:1 and if I want a nice, happy mood lift, it is my go to! Zen is more of an UP/Sativa like strain, which are my favs too. Both can be used durning the day without getting too run down. The Relief does make me a bit tired, but if I'm using it, I'm not going anywhere anyway. Also, their CBD is fantastic, I get noticeable mood lifts when I use both Serene and Calm. Originally I bought them 'cause my doctor is always happy to see me utilizing my CBD recommendation. Now, I buy it because I know they work. Unless I'm in huge amounts of pain, I use Zen, Soothe and/or the CBD lines during the day, and I will keep Relief next to me at night in case my pain levels shoot up and I can't get out of bed easily.
Next, their tinctures and sprays. Since they lowered their prices, I've tried both. I always really loved their tinctures, but buying them felt incredibly indulgent. $150 for a bottle of oil was painful, and I need about 30mg a time to be effective, so ouch! Then, one day, a light shined down from Heaven and they cut all their prices in half, marketed a new line of 15 day sample bottles starting at $25, and now buying them doesn't feel wasteful and ridiculous. First off, the oils taste nice, with either an orange or blueberry hint of flavor. The sprays are very sharp with that alcohol burn, but I do like them and they are quicker and easier than the tinctures. I order all my CBDs in the spray, but I'd recommend trying their different lines by ordering the smaller, 15 day sample tinctures to see what you like first since the sprays start at a much higher price point ($75).
As for the rest, their delivery is fine. Their stores are beautiful. Their staff is always friendly. Never, ever had a problem. Their packaging is my absolute favorite! I ordered their new Myakka Gold strain for 420 and the packaging was gorgeous! I was so impressed! Their stores and packaging remind me of the Apple store, so clean and fresh. I feel healthy walking in there. I wish other aspects of the medical community made healing this nice and welcoming.
Hope this helps!