The Dispensary

March 25 2025 time 5:30 pm my bad experience started I place on line order at noon that day got notification telling me order is ready so I go up there few hours later. And I walk in show my id to security guard who didn't even care to check it to then I continue to show it to the person at the desk I hand them my id hands me a number tells me to go stand over there which at the time she staring at the seat so I'm okay .few more customers come in after me she doesn't say anything to them there white but as soon as a Mexican matching her skin color walks in she asks him if he has online he responds yes she says to him go on through and me and four other customers all had on line orders she told us to stand to the side so we would t be served I spoke up and ask why did that customer go before the rest of us she said he's on line we all are on line I responded back she said leave she refused service when I asked about the situation the guard who is black didn't do or say anything so if u want to deal with racist ignorant people and have horrible experience okay place and when I asked for a manager I was refused..when I called no one pick up the phone .that place is most expensive in Illinois there are other locations like Moline and that offer better prices and fresher products then the racist discrimination dispensary of Fulton Illinois I would not recommend this place to any one but BBB to report them I prayer they get ride of the racist lady till then I will recommend every where else boycott it everyone needs to know they are not all racist there a few bad apples there that are ruining the image

I’ve been going for several years but the customer service quality has dipped and I won’t go back again. My last visit, the bud tender opened my jar and said oh sorry … my adhd brain lol. I couldn’t exchange or return it. Opening a sealed jar just seems wrong to me. My most recent visit, they would not honor the price that was in the app… I showed it to the “manager” and he just said it was wrong. They also wouldn’t let me use the measly $10 birthday discount. It was 8 days after my birthday —- and later I saw in the app that the discount was good until the day I was actually there. I left without buying anything. Extremely disappointed in the service — I have always loved the experience there. I won’t go back. I don’t spend much but darn it, I am a patient/customer!! The lack of customer service did not meet your mission statement that’s for sure. I expressed my disappointment and yet nothing. Crickets.

My last visit to The Dispensary in Fulton was as always a great experience! The facility always looks clean and I did not have to wait long to see a bud-tender. They took their time to find what would work for me and for the best price you could offer! I recommend your facility to anyone that partakes! Thank you for the great service!!

they are always very helpful when asking questions