Trulieve - Clearwater

I put in orders online and have NEVER, in almost 3 years, walked into ANY of the trulieve dispensaries without waiting for at least 10 minutes... even if I'm the only person there ! Ridiculous and mostly annoying as hell...WHY are they the ONLY place where you're forced to sit in a waiting room ? This last visit, yesterday, was the worst experience yet; I put in an order for an eighth of flower at 7:44AM, got the confirmation, at 9:44AM got the text and email that my order is ready to pickup. I arrived at 11:00AM and was told the computer system was down..."could be 5 minutes or 3 hours" and to come back later. I don't live around the corner from this location. I went back at 3:00PM and guess what ???? They did not have the flower I had ordered !!! WTF people??? The guy helping me wasn't at all compassionate, in fact he was pretty rude, and just shrugged and said "yeah, it happens" not any suggestions for a different strain or any solution at all ! I was very annoyed by the whole run around and used the word "shit" in one of my comments to express my annoyance...he said "thanks for the language and you have a very nice day" what a rude-ass, condescending little twit ,STEVE !!!! Some of their MANAGERS have used the F-bomb like they're at home !!! I'm 70 years old and I expect, AT LEAST, a certain amount of respect and AT LEAST, a certain amount of compassion...got neither at the gulf to bay location and won't be going back there. Spread the word people ! * not the first derogatory encounter at trulieve and I KNOW I'm not the only one. Their stocks are on the way DOWN, not a surprise. Heads up folks

The 1 star for quality is because I can't review the quality due to my last few online orders not being filled at the Clearwater Location; instead I get a call by Andrew every week telling me they don't have my order. The 1 star for service is because not only do they not have my order on a weekly basis, but Andrew doesn't even offer anything to make up for their inability to control their inventory. The 1 star for atmosphere is because I have no need to go into this location when I receive weekly calls from Andrew telling me he doesn't have my order; so I have no need to go to the Clearwater Location. This is like CVS calling me weekly to tell me they don't have my insulin for my type 1 diabetes or my Zenpep I need as a result of my Pancreatic Cancer. This medicine is very important and should not be messed up. If you cant control inventory you shouldn't be in a position that requires inventory control. I will not return to this location.

No shatter or wax for clearwater/palm harbor on multiple visits. Super annoying

I have been visiting this location for years & always been pleased. Recently Eric R provided me with amazing service, despite the fact that their computers were down. He really went above & beyond to make sure that all of my needs were met quickly & accurately, despite the technical challenges. His positive attitude & quality customer service were unmatched by anything I have experienced before.

I had a wonderful experience at this location. I was set up with Adolfo where he assisted me in my purchase. He was very knowledgable and honest about each product and it's quality. He presented himself with a smile and was a joy to talk with. He is an excellent employee and I hope to purchase with him again soon!

Great as always. Employee Eric R. was very helpful and made great recommendations.

Trulieve has the best concentrates

I am in awe of this location (clearwater, fl)....I drive further to go to this location because all of the employees there have all been polite, caring, clean, prompt....there is no gossiping of customers like at other locations...this location always greets you and make the entire atmosphere calm and friendly!! I am sorry if i leave out any employees I have dealt with but for now...thank you so much to Amanda and Ada ...super helpful and always friendly...i never feel rushed and i never get a negative attitude or vibe from the employees or facility....they always address my concerns or any questions i have without giving me an attitude or make me feel as if i am dumb!!...thank you so much for taking care of us patients in the way people should be treated...like we are all equal!!

Was about a 15 min wait and with everything going on and 420 they have been super busy so super efficient! Ava was the best! I got crown chakra, unicorn cush, green crack and reggae cowboy which were all amazing, fresh and BIG buds. All weighed over a bit as well I got an amazing 420 shirt and I am so so happy 💚💚💚💚💚

Trulieve Clearwater is amazing. Staff is always friendly and professional. Most recently I dealt with Ada and she was simply delightful. I'm continually impressed with Trulieve and their staff. I use them exclusively.

Very nice staff, informative and hospitable.

This is the greatest dispensary in the area. The staff are courteous, fun, and knowledgeable. Let's face it... I pass 4 other dispensary to get to Trulieve Clearwater... and the reason is because of the staff. Product is product... however, good service is hard to find (in ANY industry).

this is my home store

love the flower

Trulieve is one of only two dispensaries that offer crumble or shatter. This is the only reason that I did patronize Truelieve. Their prices are outrageous, double black market prices. Their website and online order process is a joke. Every time I would place an order the item I want is out of stock statewide. Yet when I pick up my order the person next to me, who walks in is picking out what I originally wanted. So I stopped placing online orders which adds an hour to my wait time. If I didn't, I would not have been able to get the Northern Hashplant, Skywalker, Lemon O.G. crumble, or the White Buffalo shatter. On my last 3 visits the person behind the counter flat out refused to show me what they actually had in stock. The last guy got really angry with me for asking. Sorry that I have a severe learning disability Trulieve, and can't comprehend your inventory when your angry staff member rambles them off. It appears that the staff likes to hold certain items for themselves. I would never recomend Trulieve to anybody for flower. If you want quality flower Liberty Health Services has reasonable prices ($28.00 1/8th's) free delivery statewide. Trulieve could learn a thing or two. The education mode of the employees of Trulieve is primarily focused on the gimmicky part of the industry.

Made an order online. Found out upon arrival, that’s pointless. After waiting to check in, I was advised my wait time is 85 minutes. First time here and will not be returning. I’ll stick to surterra.

Great place to shop. Quality products and customer service. Kudos to Sabrina, Marilyn and "G" man for their personal care and help. Thank you all very much!

Doc and Max are amazing!! They helped with all my questions, every time I go there, I learn something new

I was impressed with staff and information given about products. I purchased 3 different products and so far very pleased with service, products and information however prices are a little high. I will check around for different pricing.

Convent

Amazing medicine, incredible staff, comfortable environment, I truly love Trulieve, and do not plan on going anywhere else. Much love.

Great easy location in Clearwater , amanda was over the top

Great Staff and information dispersal. Max helped get my medication. Great product.

I think that the staff is very friendly, extremely informative and proficient at their jobs. The shop is clean and well run and the staff seem to actually like each other. A very nice work atmosphere. I’ve been there a few times and I will be back again.