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Logo for YiLo Superstore - Thunderbird (Med/Rec)
DISPENSARY
MEDICAL & RECREATIONAL

YiLo Superstore - Thunderbird (Med/Rec)

Phoenix, AZ
4.5(2,074)
1661.9 miles away
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This profile either has not been claimed by the business owner or is not currently active on Leafly. All contents and information (including business hours, operating status, and licensing information) are provided for informational purposes only and are not guaranteed to be up-to-date or complete. Claim your store.
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Ratings and reviews of YiLo Superstore - Thunderbird (Med/Rec)

4.5
(17 ratings / 2057 reviews)
4.4
Quality
4.5
Service
4.5
Atmosphere
write a review
Reviews 241-264 of 2057
December 23, 2020
l........4
Verified Shopper

I used to come to this location regularly - like clockwork - until it became a disaster. I don't want to sit in line with the degenerates...give me a bulk oz and I will be on my way. My sole purpose is to get in and out quickly, but that is NEVER the case. Despite the convenience of online ordering, my order is not correct 9/10 times. The staff is extremely slow, both in physical movement and mental acuity, and god forbid someone ever correctly figure out the correct discounts...what does and doesn't count...specials...Math isn't difficult, but in order to work at Yilo you must be, and are required to stay, at a 3rd grade level. It's simple...the product has a price+tax, you remove the discount and boom...total...this concept completely eludes any Yilo employee. They also advertise that they have the best deals in town, however, a quick search of THIS WEBSITE, shows that is once again BS. Not only does Yilo NEVER have their cheapest bulk oz in stock - WHICH BY THE WAY, NO DISCOUNT - that isn't even the lowest priced oz within a 3 mile radius of their location...once again selling customers bullshit advertising. When you get to the store in person the staff informs you the Leafly discount doesn't apply to already onsale items...which is basically the whole store, so the concept of 10% off is a fallacy. Yilo has been exposed...and I will no longer return to this place unless they clean their act up BIG TIME, otherwise, it is a joke and I hope their license gets pullled/suspended for incompetence, and perhaps the authorities will respond to the complaints to be submitted. Hopefully other customers will leave (try JARS and ANR, way better specials!!!), as then maybe the loss of business will force Yilo to actually respect their customers, rather than see them as mobile ATMs.

6 people found this helpful
December 17, 2021
s........e
Verified Shopper

They are always son amazing 🤩

Dispensary response:
Thank You so much
December 20, 2021
December 3, 2021
E........1
Verified Shopper

Great service and flower!!

1 person found this helpful
October 6, 2022
t........d

Great experience @Yi-Lo awesome service wonderful products easy laid back environment Thanks Alot Crystae

September 17, 2022
w........0

Always love it great staff Abraham's very helpful love Danielle and Amy the whole crew they have great change-ups and great promos smoke local stay cool

October 20, 2022
A........3

it's a really good place great deals

October 8, 2022
K........r

Very nice staff, really knows their stuff. Great prices too.

October 25, 2021
g........z

Always fast, Insane flower on their top tier, and easily unbeatable deals on their cartridges. Only ever had one malfunction and they replaced it with no issue! Love YiLo

October 9, 2022
c........n

Great prices , Quick service , friendly knowledgeable staff ❤️👍!

October 14, 2022
m........m

Great people and great bud 🤙🤙

September 27, 2021
t........s

Today was my first time at this dispensary and for all the hype I was truly disappointed. The mix and match deal for the yilo brand of carts and syringes is a good value for sure but the girl that helped me gave me the wrong edible and one of my choices was a syringe but was given a cart. I was supposed to get 2 syringes instead I got 1. Maybe a miscommunication but not what I ordered I specifically said cheesecake brownie not a chocolate bar.

Dispensary response:
We appreciate you stopping by and leaving us a review. We greatly apologize for any mix-ups or miscommunication that may have happened during your visit. We would love to see you back and ensure you get the products that you had intended. Please ask for a manager on your next visit or email her at minyon.atk@yilo.com. We hope to see you again soon.
September 30, 2021
October 6, 2021
D........r
Verified Shopper

This is the main dispensary I go to. I always leave happy. I have had especially great experiences with Caleb, who is always extremely helpful and very knowledgeable with any questions I have.

Dispensary response:
Caleb is a star when it comes to Cannabis knowledge, and he's always ready to answer any questions.
October 17, 2021
October 2, 2022
J........6

Great deals even better service

October 6, 2022
a........g

Love it here!

July 23, 2022
C........s

all the staff are great, they don't push product that needs to go like most places do, they are very knowledgeable, and professional. they have a wide selection of brands which most don't and it's good quality

September 29, 2022
G........7

trees friendly

September 27, 2022
p........q

Great products and people !

September 27, 2022
j........3

Great products and great people.

August 26, 2022
R........5

Great and fast service

September 24, 2022
M........1

Good service like the people

April 2, 2021
a........1
Verified Shopper

I am a medical patient and this has been my store since they opened I have ALWAYS bought my 1 ounce of meds for under 200$ I could not belive it today, they charged me 280$ for the same meds that I have been depending on for years!! I get that it is legal now and it is big profit for them..... but what happened your loyalty to your patients that supported you for the last years? AND THEY HAVE STOPPED THE DISCOUNT FOR LEAFLY ORDERS!!!! And the staff were just rough around the edges, no cs skills at all!! Way to keep it classy yilo!!!! So disappointing

6 people found this helpful
Dispensary response:
As always we appreciate your continued business and apologize for your experience during your last visit with us. We assure you that our prices have not changed and we still continue to give 10% off all Leafly orders that are not already discounted. With recreational still being new, it is harder for us to keep bulk amounts of flower on sale. We apologize for the inconvenience this may have caused. If you have any other questions or concerns please ask for a manager on your next visit or email him at Jared.D@yilo.com. Have a great day.
April 4, 2021
November 17, 2021
C.........
Verified Shopper

Always great service...

Dispensary response:
Thank you!!!!!!!
November 28, 2021
October 8, 2021
S........a

The store was well organized and relaxed. Nicholas was very helpful and got me in and out fast. Definitely will be returning soon.

December 30, 2021
J........0
Verified Shopper

no more deals on cartridges. your stuff ain't that good. you will definitely see a drop in business. I won't be. ack that's for 😊😊..

5 people found this helpful
Dispensary response:
I'm so sorry about the sudden changes in our deals. YiLo is always moving forward and will be introducing new deals in the near future. I hope you will find what you are looking for elsewhere and look forward to your continued business in the future. Have an amazing day.
January 8, 2022
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