Zen Leaf - Gilbert

Forest does an excellent job each time I get delivery! Communicates well and always friendly.

I love you guys so much! I drive from Casa Grande all the way to your Gilbert location. Please for the love of cannabis move to Casa Grande! We need another dispensary in this town like no other! Every time I visit you guys I receive amazing customer service, usually above and beyond! I would be so ecstatic if you guys got a location here! Yall are hands down way better than harvest, by miles. You guys actually have your specials in stock and have phenomenal customer service, from the phone customer line to the dispensary agents. Please please please come to Casa Grande!

They rip you off. They don't honor sales. The employees are rude. The manager is disrespectful.

I can’t think of anytime I have been disappointed or dissatisfied with my visits and purchases while shopping here. They have the best deals and budtenders who actually care especially the customer service people especially cat! She was very helpful and was able to give me $60 in rewards points that I missed out on which was amazing! Thank you guys!!

Today management let us down. I made my online order around 9 am this morning and when I went to go pick up my order I was told that my order did not get packaged because of the volume of online orders. I was not necessarily upset that my online order didn't get packaged but more so that I was not notified. Time is money and one of the keystones of customer service is reliability. I'm not sure who was in charge of opening this morning but to simply overlook online orders and not work on fulfilling them and also not contact the customer is unprofessional. It's not good customer service at all. I'm lucky that the budtender was able to gather half of what I had ordered. Maybe next time the manager on the opening shift could pre-plan for a large number of online orders during a storewide sale. I mean what did the manager think the morning was going to be like? Did the manager get on the phone or start texting customers that the online service was down? Did management have at least one staff member work on fulfilling back orders? All I know is that I left with half my order and I spent less than I planned. Most places I visit contact the customer via text or email when an order is canceled. I don't think that's too much to ask and it is basic common courtesy.

Service was fairly poor budtender was not very helpful what so ever.. also on a day that everything is BOGO how do you tun out of all most everything by noon i came in at 11:20 and there was little to no products on shelves what a joke dont waste time go to Mint for your deals trust me

I was treated like trash for no reason Alexandra one of the heads of the store apparently started YELLING at me for the mistake they made. THEY EVEN TOLD ME this is our mistake we have to fix and can only fix when the manager is in. I RODE MY BIKE and its boiling out so I said id wait.. when I told her id wait for it to be resolved then she started freaking out which I'm still confused as to why.. asking me why I'm arguing .. when I agreed to wait until its resolved .. im gonna leave it at 5 stars because the manager and store as a whole deserves it but wow I am in UTTER disbelief going through what I just did

Did an online order and received a message that is was being prepared but never received a message stated it was cancelled or fulfilled so drove about 40 mins cause they had a deal on a strain I’ve been looking for but when I got there was told they never received anything for me nor do they have that strain anymore. I let them know that I wasted time and gas and if maybe they had anything close to or equivalent to what I order and I was told no there was nothing they can do and to not order online it’s better to come in. What is the point of online then. They didn’t do anything to make it right. I recommend going to Curaleaf or Jars Dispensary they actually let you know if they can’t fulfill the order and if not they will make it right and even hook you up. My first and last time coming here.

Terrible customer service with false advertisement for medical patients. Treated me so garbage as a medical patient

This dispensary has gone down hill since Zenleaf took over this location. I’ve been a loyal customer at this dispensary for years, dating back to when you needed a medical marijuana card to come here. I have accumulated a lot of points over that time (spent thousands of dollars$) that we just magically erased because of a new policy they rolled out. I asked to speak with the manager thinking they would provide some customer service, instead I was greeted by a rude manager who looked like he was high himself. Do yourself a favor and bring your loyalty and business to a company that appreciates you. DO NOT SHOP HERE!!

The manager Zach made people who ordered online wait in an hour long line and fast tracked walk-in customers allowing them to effectively skip the line and placed 4 cashiers in line for walk-in's and 2 for online orders . When it was time to collect my order they claim they didn't even have my order "in the system" even though I called and spoke to their service line after 2 and half hours of placing my order on Leafly and confirmed it was ready. Because the order "wasn't in the system" they didn't have 3 of the items I ordered. I've bought weed in the streets from people who were more professional than this place. You could tell the security guard didn't favor Zach's style of management either because he voiced his concern with what Zach told him to do to us outside "He wants me to let walk-in's cut, I told him its not right".

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Yet again I tried and the staff are mean and they argue. The culture here is toxic and they should be shut down. DHS please investigate these turds.

Hairdo work in the front Security guard is a little rude prick an it seems to be rubbing on on the lady behind the desk as well place is going down hill

-negative stars? Bought a half oz of “premium tier (mids)” spent 100$+ and got the worst weed I’d ever bought in az… if I could upload a pic I would. Not only did they out the half oz in stupid bags of 8ths… the bag was filled with SEEDSSSSS…. BABY SEEDS it was pure Reggie. Not even low tier worthy. Over prices for bad quality. I’m close used to shop here, have spent hundreds here, never coming back again. My family & I bought here. Might have my YT boyfriend with half a million follies make a review bc this was just unbearable. Then I contacted you guys, not only are you guys rude customer service sucks you guys make enough to replace the pot but instead brag to me ab how you’re “the best price” when I work in the mmj industry you guys definitely do not. Lucky you carry rosin. Your vendor says suck! Terrible customer service, better service at Walgreens and I spend less than 100 there. Plus their brands don’t pay their models (Cannamo) Ive work with others here too.

I love the products that I purchased from here as well they always have a great selection

I love territory customer service and they have a great selection of products but this is the last time I'll buy flower from them. Here's why, the flower is always dried out and you're still paying the full price without discount even if it was packaged 6 months ago. I understand they're trying to move their product but I'm a medical user and have been for over 2 years and everytime Territory's flower is old and dried out. Sorry territory, I just spent over $100 on 2 1/8ths from two different vendors and both are dried out and were packaged in November and December of last year. That's not cool. I can barely smoke it burns my throat so bad.

Holly at the Gilbert location is so rude every time I’ve ever had the misfortune of getting her as my budtender. I always try to give her the benefit of the doubt but it’s happened so many times I genuinely just think she’s a beast.

Best Express service in town! Friendly staff too!

best spot around imo. Friendly staff, quick and easy, easy parking, 2 thumbs up, Way up👍

In the last month, Territory Gilbert has gone from my back up to my go-to!!! Let's face it, rec has changed the supply and demand. While other dispensaries in the area seem to be losing their customer service skills, it's the opposite at this dispensary. I know there has been a change in management. The change is good. 6 months it seemed to be your average dispensary with your average budtender. Now, everyone is friendly. They're all knowledgeable and helpful! This morning, Foster went out of his way to make sure my order was correct. Last week, I went in for a patch. Jason went on a full hunt to make sure he showed me all of the options he could think of. Whatever they're doing, it's working. Thanks for not losing the "medical culture" like the others. It's much appreciated.

helpful and friendly

Love territory! Never too long of a wait. Lots of options, including sonoran roots which i LOVE! Always helpful and lots of sales everyday!

Bought 2 eighths for $95. By the time I get there the price is now $119? Shady. Will never go back.