716 Reviews of Zen Leaf - Gilbert
4.5(716)
4.5
Quality
4.4
Service
4.5
Atmosphere
Sort by
Most Helpful
First time going here. Staff was super friendly and place looked amazing. Only complaint is I had placed my order for pick up and when I got home only half of it was right. Emailed location but no response. A little disappointed as some of the things left out new new stuff I wanted to try. No one said anything to me when I picked up about not having somethings in stock or anything so not sure what happenen. Still deciding if I will give a second chance.
The wait is too long if i order online they should be ready for a pick up they shouldn't make ppl wait thats a drag i mean cmon its just bud
Unfortunately their process with current events is a fail. I order early then get a text saying my order is ready (the text says it can respond to questions which is a lie). You get there expecting a short wait since they already told you order is ready... just to wait and be told “everything is medical and it takes time”. Unfortunately you just can’t handle the flow, you don’t have customers in looking around and asking questions. We order online (because you will not answer your phones and don’t call back with voicemail) sorry but it’s a sh*t show. Thanks for the help during theses times (as in I don’t want to stand around for 30 min outside with a bunch of other people) 😷
October 7, 2022
This dispensary has gone down hill since Zenleaf took over this location. I’ve been a loyal customer at this dispensary for years, dating back to when you needed a medical marijuana card to come here. I have accumulated a lot of points over that time (spent thousands of dollars$) that we just magically erased because of a new policy they rolled out.
I asked to speak with the manager thinking they would provide some customer service, instead I was greeted by a rude manager who looked like he was high himself. Do yourself a favor and bring your loyalty and business to a company that appreciates you. DO NOT SHOP HERE!!
great place once upon a time, but sadly covid took another victim & that's this place's customer service. Been here many times, but this will be my last. I get the social distancing order, however these guys are are the worse in the valley at managing the flow. Been to a majority. noway anyone should wait over an hour with an online order placed several hours in advance. Won't be back
Menu shows a baller jar for canamo, I do a pickup order. Get there and they tell me they can’t sell the baller jar by itself and that it’s part of a pack. They don’t care about the customers here. Head to Trubliss down the street, they don’t pull these dumb games.
Always good service, disappointed that you took away our DA discount tho.
December 15, 2019
pretentious and overpriced. The prerolls are rolled horribly. won't come back
February 22, 2020
customer service is not a must here.. this is the only dispensary in the entire valley that doesn't take the cannapages coupon through the phone. you have to bring in the actual physical coupon. so for people like me who have to coordinate getting a ride from deep San tan (20 + miles from this location) to be told that there deal you were trying to save money on is actually not going to work because they don't so things like all every other dispensarys is a great way to lose business.
July 29, 2019
This location does a poor job of inventory management. If you're a fan of Timeless do yourself a favor and go somewhere else because they don't carry many strains and the good ones are never in stock.
February 7, 2020
Been here 3 times for items advertised, they’ve been out every time I’ve gone in. Won’t be back, not going to continue to waste my time.
My pickup was a mess. I placed my order and had received the text that the order was ready. I still had to wait outside for at least 30 minutes until they got to me. What is the purpose of pre-packaging orders if you still have to wait such a long time. If everyone has to place an order online before they can come in to pick it up, why are they still processing orders when we get there? I know this is a trying time for everyone, but a more efficient system needs to be put in place.
August 23, 2022
I was treated like trash for no reason Alexandra one of the heads of the store apparently started YELLING at me for the mistake they made.
THEY EVEN TOLD ME this is our mistake we have to fix and can only fix when the manager is in. I RODE MY BIKE and its boiling out so I said id wait..
when I told her id wait for it to be resolved then she started freaking out which I'm still confused as to why.. asking me why I'm arguing .. when I agreed to wait until its resolved ..
im gonna leave it at 5 stars because the manager and store as a whole deserves it but wow I am in UTTER disbelief going through what I just did
February 16, 2020
Too lazy to update their sent out text deals? I show up when they open and the deal is sold out. If you don’t have the product, than don’t advertise the deal. Was a total waste of my time. Now I will be too lazy to ever mention them or return there.
February 2, 2020
every time I come to this dispensary they lie about their online deals.they over price most of their product. they run out of products the day before for deals and they don't tell anybody just to bring people in. they don't care about the customer they only care about treating their employees well. 👍 do yourself a favor and pick like any other dispensary in the area
the covid-19 process is a joke. you place an order online with Leafly and then you get a text message that your order is ready and then you show up and wait for 30 to 45 minutes while they get your order ready. when you question this process, "smart-mouth budtenders tell you there's a lot going on in this world". don't care for your excuses due to SHITTY SERVICE!
Atmosphere was terrible. Too tense of a vibe while picking up order. Went to ask questions and was interrupted with an annoying woman telling me that I couldn’t shop due to the virus. Completely overwhelmed by the flu. Only positive thing was that I got the Sunday deal.
👎
Bud-tender suggested a really great “ heavy hitter “ which I love. Will go back !!!
May 3, 2019
2nd time in , came a long way sense I was in last , budtenders are amazing and tentative .
March 12, 2021
Gonna miss this place, they had the coolest staff but with recreational jacking up the prices here I had to stop going, zero deals and 70$ carts? I just can’t do that, I don’t see how anyone does.
August 23, 2019
Another lame excuse for a medical dispensary. It's inexcusable when you call to confirm their Leafly inventory, "oh yeah I see at least a few of each right here" then you show up 25min later to hear "uh, are you sure you called today?, cuz nah we dont have any of that and we havent all day" They seriously said that to me. Both products were still on Leafly an hour later, as I spent my $ elsewhere. You would be wise to do the same.
Was given hard time about the EDLP deals from a online order cashier. He got visibly upset when I told him the pricing was wrong at checkout. and even after everything got sorted out by one of the sweet female employees, he slammed my products (wax resin, stuff that could start leaking from that) into the bag. I think you guys should make sure absolutely all of your cashiers "bud tenders" know what the EDLPs are to avoid unnecessary complications like this. (since you guys don't automatically mark it down for some reason when I order here)
December 23, 2022
Did an online order and received a message that is was being prepared but never received a message stated it was cancelled or fulfilled so drove about 40 mins cause they had a deal on a strain I’ve been looking for but when I got there was told they never received anything for me nor do they have that strain anymore. I let them know that I wasted time and gas and if maybe they had anything close to or equivalent to what I order and I was told no there was nothing they can do and to not order online it’s better to come in. What is the point of online then. They didn’t do anything to make it right. I recommend going to Curaleaf or Jars Dispensary they actually let you know if they can’t fulfill the order and if not they will make it right and even hook you up. My first and last time coming here.