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Logo for Captain Jack's
DISPENSARY
MEDICAL & RECREATIONAL

Captain Jack's

Leafly List Winner
Leafly Lists recognize and celebrate the best retailers serving top-quality cannabis with exceptional customer service in their community. Look for the iconic green ribbon throughout our platform that designates them as a Leafly List winner! Learn more.
San Bernardino, CA
4.9(2,312)
1922.5 miles away
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Ratings and reviews of Captain Jack's

4.9
(8 ratings / 2304 reviews)
4.9
Quality
4.9
Service
4.9
Atmosphere
write a review
Reviews 241-264 of 2304
July 21, 2020
D........0
Great staff, super knowledgeable and patient. Doing an excellent job with the fluidity of the situation that is 2020. A great shop with wonderful product!
1 person found this helpful
Dispensary response:
Hi DragonTitan420! Thank you for your kind words. We're happy to be here for you during this time! We hope to see you soon!
July 23, 2020
August 9, 2020
A........y
Verified Shopper
Every time I go to captain jacks I have a good experience The staff are friendly and talkative I always do order in so it’s always in n out and there products are quality and at a reasonable price. Would definitely recommend 💯
Dispensary response:
Thank you for your feedback! We're happy to hear that you are satisfied with our product selection and service!
August 12, 2020
January 19, 2020
S........y
Verified Shopper
Pick up line is sometimes slower than the regular line which makes no sense, but the service at the pick up bar is stellar. (Please have the pick up area be it's own area, putting it at the bar slows down orders like crazy and totally defeats the purpose of ordering ahead of time.) One major suggestion: if you're ordering online, totally disregard the THC and CBD percentages - they never match the actual in-store percentages. This is my 3rd time expecting to pick up ~30% joint (as listed online) and in person I get some 14.7% dud. Don't really like being mislead, but weed is weed I guess, especially for the small price I usually pay. Can't complain beyond that. This place is the only one like it around, and the atmosphere makes it all worth it. Friendly service, knowledgeable staff, and overall inviting/welcoming attitude.
May 9, 2020
V........k
Came here last week and was really impressed with the knowledgeable, friendly and organized staff. I kept reading reviews about the long wait time but it’s honestly not bad because they are so organized. Especially with them having the option to place your order online prior to pick up. The facility itself is beautiful w/a great atmosphere and I have already recommended it to a few friends. Looking forward to coming back!
August 13, 2020
N........y
Verified Shopper
Need to know which kind of edibles I’m getting. Does not state such when ordering.
1 person found this helpful
Dispensary response:
Thank you for your feedback! Just to make sure we're on the same page, do you mean stating wether the edibles are Indica, Hybrid, or Sativa? A large portion of edibles don't state what they which indicates that they are a hybrid. Let us know if you have any more questions! Thank you!
August 13, 2020
July 26, 2020
M........8
Verified Shopper
The customer service is always exquisite. I have a great time engaging and also being engaged with the employees. It’s always fun and very lighthearted. They always give great advice and I am always going to be a loyal customer for that reason. Lizz is my favorite employee!😁
Dispensary response:
Thank you MrNate998! Customer service is one of our priorities! Glad you have been satisfied with every experience! Lizz is awesome! Follow us on Instagram! captainjacks_sb
August 1, 2020
October 1, 2020
a........o
Verified Shopper
My favorite place to go to, it's staff is always friendly and knowledgeable and make you feel welcome.
Dispensary response:
Hi! We're glad you've enjoyed your visits thus far. We strive to provide the best service to everyone who walks through our door. We hope to see you soon!
October 1, 2020
July 22, 2020
D........3
Verified Shopper
Come here all the time, staff is always professional and courteous. If I could, I'd give them 10 stars
1 person found this helpful
Dispensary response:
Hello Dabar33! Thank you so much! It's our priority to provide the best service every time! See you soon!
July 23, 2020
July 9, 2020
E........2
Verified Shopper
All the ladies that work the front desk are, informative friendly and helpful...myself and my son have been coming here for about six months and I'm very happy with CAPTAIN JACKS...THANKS... The door staff are very welcoming and friendly....Hope this business stays around for many years...🤗😻🅰️+ Grade
Dispensary response:
Hi Eve22! Thank you so much for your feedback, we truly appreciate your kind words! Our top priority is to ensure every customer feels welcomed! We hope to see you again soon! Stop by today for some awesome 710 deals!
July 10, 2020
May 15, 2020
n........y
Verified Shopper
I always come here but my husband is the one that always walk in but I came for the first time today and I actually really enjoyed my visit. Everybody there is so nice and so professional. I love how the staff really makes you feel comfortable especially on my first day. It is so clean and nice. I love how the place is setup it looks so classy. I look forward into coming back. This is the only place into to and get my edibles.
March 14, 2020
d........2
Verified Shopper
I had a pickup order, but had to stand in the same check in line with the regular customer, which probably would have been okay, but there was only one checkin girl work the desk, and the line for checking wad out the door. I really like the order ahead of time , it saves a lot time. Maybe you could do a express checkin for people just ordering on line.
1 person found this helpful
July 8, 2020
A........9
Verified Shopper
I came in for edible stuff and Lloyd was extremely knowledgeable. He answered all my questions about edibles, since it was my first time to try edibles, I had a lot of questions and he took the time to answer and provide personal experiences. I appreciated his patience and understanding. Outstanding service!
Dispensary response:
Hi Aprilandjune99! Thank you so much for your review! We're glad Lloyd was able to help you!
July 10, 2020
December 28, 2019
C........y
Verified Shopper
I love this place! It's not always a smooth visit but I give it 5⭐'s anyway. Like today for instance I was in line for for a while which is not common. It's the holiday rush and I get it. Since I had time I looked at the menu and saw a few promos but when I got up to the counter they said those were old from last friday lol. Ya boy was excited for a deal cus Christmas was expensive. "Can you say sacrifice"? hahaha. But regardless of any mishaps this place is awesome and nobody's perfect. Just go to the lounge and smoke up hahaha.
1 person found this helpful
May 16, 2020
S........r
Verified Shopper
I love that when I shop online for my flower. It gives a detailed overview of what the strain does. One of the ones I wanted was in store only. This is why I love captain jacks cuz I just asked the bud tender to get it for me and they do. No long line. Beer variety, best quality and best SAFE dispensary there is. Good vibes
June 30, 2020
J........9
Verified Shopper
Ordered to go around 1:30pm (Tuesday, June 30th). Fellas that served me were top notch. Blonde manager came around barking orders about making sure to keep track of staples and bags like they were fast food workers. Always good prices and 1 on 1 service. The manager though may need a leadership class or two though. And to the fellas that served me thank-you!!
Dispensary response:
Hi JimboSlice989! We truly appreciate your feedback! Glad we were able to assist you! Follow us on Instagram! @captainjacks_sb
July 1, 2020
July 17, 2020
B........1
Verified Shopper
Everyone is so nice and knowledgeable about what is best for your needs. And since I'm over 55 I get a senior discount. Love this place. Very clean and you feel comfortable. My boys shop here and so do several friends.
Dispensary response:
Hi Buckethead61! Thank you for taking time of your day to leave us a review! We are happy to help you, your family and friends!
July 23, 2020
June 23, 2020
B........r
Verified Shopper
Everyone has been really helpful and welcoming. This is a quality dispensary that I frequent and you always have a great experience. Thanks to your team! Please bring back the TIKUN OLAM brand of strains, that brand had some beautiful stuff and it is extremely helpful to me. I appreciate you guys and gals!
Dispensary response:
Hi BeardedButcher! Thank you so much for your kind words. Glad to hear you enjoyed TIKUN'S strains, we take our customer's feedback very seriously! Thank you! Follow us on Instagram! @captainjacks_sb
July 1, 2020
December 28, 2020
P........0
Even tho a little pricy, this was the place to go until false advertisement. I ordered as advertised quantity 2 -1g cartridge (but I thought were wax since thats the pic they had for it and no other info was shown), after picking up and checking the bag when I got home I received half gram cartridges, I double checked the site and they no longer had the cartridge/wax advertised but I checked my order and it shows one gram each and since im sure I cant just go back and get a refund I'm stuck with 2 half gram and needing to buy a PAX vape.
July 24, 2020
T........n
Verified Shopper
Best place that I have been! Ordering online and picking up is super easy! Great atmosphere!
1 person found this helpful
Dispensary response:
Hi Teddyisgreen! Thank you so much for your review! We are delighted to hear that you had an amazing experience!
August 1, 2020
August 7, 2020
V........e
Verified Shopper
Great service! Places order online, 8 mins later I recieved text that the order was ready. Jumped in car and was in and out in less than 10mins! Friendly staff and nice, bright, clean store.
Dispensary response:
Hello! We're happy to hear that! Glad we're able to help, hope to see you again soon!
August 12, 2020
July 2, 2021
n........c
The sales person I dealt wirh, bubbly, knowledgable and short (she was training someone) was great. Wish I had gotten her name.
January 11, 2021
P........3
Verified Shopper
Absolutely love this place. The people, product and environment are always positive. Thank you captain jacks for always being reliable. !!
October 30, 2021
H........t
Blake was the absolute perfect person to help us get exactly what we needed for our week-long trip at Joshua Tree. He was incredibly knowledgeable and patient and just overall awesome in his friendly attitude. There were four of us with all different needs and wants and he walked us through all the options for the different edibles and tinctures and flowers that fit best for each of us. We had a blast on our trip, thanks to Blake!
September 8, 2020
b........4
always clean and large selection. staff is knowledgeable and helpful. they are well organized and get you in and out quickly
Dispensary response:
Hello! Thank you for your review! We are delighted to hear that your are satisfied with our product selection and customer service! We hope to see you again soon! Follow us on Instagram and Twitter for product releases and promotions! captainjacks_sb
September 8, 2020
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