Curaleaf - Deerfield

I’m not even frustrated, but I would like to warn consumers looking for legitimate business to stay clear from this location. The person who helped me was a purple haired somewhat older woman. She started yelling at me and telling me she didn’t have the patience to deal with me when I kindly asked her how much each item was. After that she started throwing my medicine on the floor. I couldn’t believe my eyes. She went and grabbed the manager explaining to him that she couldn’t take it anymore since I wanted to know what the harvest date on one of their products was. When she showed me and it was too old for my liking she put her head down and started moving it in many different directions. When I respectfully explained the issue to the manager at Curaleaf in Deerfield since she grabbed him claiming “she couldn’t answer another question” he said that I shouldn’t have removed an item and I had enough available information on the menu and that I shouldn’t be asking the questions about the products/medicine I’m buying. I will never go back here again and I recommend to anyone looking for legitimate business to stay away from this location. When I was deciding which items I wanted the tender said “I’m sorry sir but I don’t have the patience to deal with you and you need to make a decision”. I now see her outside shouting at another security card exclaiming how ridiculous it was that I needed the information on the product. She is shouting explicative swear words to describe me as a customer. Lastly, but sadly not at least the manager was dishonest about applying the 10$ birthday coupon and I was given no discount when he promised otherwise.

Thank you for reaching out to us DAVID! Our customer service team received your request #40903 and we are happy to assist you. If applicable, please provide us with image or video displaying this product issue, a photo of the package including the batch number from the label, purchasing customer name and location. Our team is reviewing your message and we will get back to you as soon as possible. If you would like to add any additional comments you can reply to this email. We'll be in touch soon! This email is a service from Curaleaf. Delivered by Zendesk This is the computer generated response to my email!! This isn’t helpful. I bought a defective product and can’t get any satisfaction from Curaleaf! What I am getting is the royal run around. I may be done shopping there!

Was my first time there and representative didn’t know much on what days medical or seniors get discounts and also doesn’t say on dispensary website. Not quite as polished a place as Zen in Highland Park or Rise in Mundeline

I went in Saturday at 5 ish needed help doing paperwork for med card. Clerk said it would take to long so I asked if I could hang by back desk and try to figure out until they are not busy (wanted to finish to get card for $75) finished on my own today and paid $105 took total of 30/45 minutes tops. First time I went to Deerfield I liked it. I shop Skokie (not medical) am now approved for medical but not sure I want to come back to you. Kind of dissapointed it was a long drive as well.

I am a medical patient and was charged tax, is that right? Please advise. I dont know how soon I can make it over there to ask.

Twice I have left without my pre order because they don’t have enough staff working behind the desk and with as much money you are making you can afford staff. I am now shopping at ZenLeaf!

I purchased a 1 g select essentials pineapple express started using it and it started leaking out of the tip and I called to ask them what we could do about it and the girl said since I didn’t have my original receipt even though I am on file there that I’d have to email And wait to hear back from somebody worse experience worse Customer Service I will never buy from them again buyer beware!!!

First time here. Great products and friendly staff.

I love the atmosphere- the vibe inside. The staff was friendly and knew the customers by name. Zach was awesome!! My new go to!!

This dispensary always makes me feel relaxed. Great atmosphere. Everyone is so kind and welcoming.I don't feel rushed coming here. That's a good thing especially when you have high anxiety. They always have the best advice on products. So they are definitely knowledgeable. I haven't had any complaints on the products. Which wouldn't be their fault anyway. But that being said. I highly recommend this place.

The staff is lovely and professional always. They have an amazing array of products, and I always find something to help my condition, while they continue to educate me about new products with knowledge and compassion. I recommend them whole heartedly.

The people at Greenhouse were so sweet. Everyone there was super accommodative, social, and willing to help me find the strains that I need. I loved it there the first time, the deals are absolutely amazing, they have a really good system so you have very little to fear regarding COVID-19, and I highly recommend going there again! I definitely am going sometime soon after the first few times I've been there because it's been a great experience.

This dispensary is the best way to go. Upon arrival, I am always greeted with respect and kindness. It only gets better from there! The common space and consultation area has a modern atmosphere with a relaxed home feeling. They have to have one of the coolest interior architecture designs for a dispensary. A true experience!!!!

I just switched to this med only dispensary. It’s an extra 20+ minutes round trip for me vs. my old dispensary, but the added travel time is worth it. The top notch rewards program, staff that lets you know they have your best interests at heart, and solid price points (don’t forget this is still Illinois lol) motivate me to keep coming back. Glad I found this spot.

Friendly service that never disappoints. Great deals and specials. No waiting! In and out every time. Kind of upset I never heard of this place sooner. Def. my go-to spot moving forward.

Easy in and out and nice large space w/ friendly staff.

This place is by far the worst place I have been to. I have been to many other Medical & Recreational dispensaries (even other Greenhouses locations). First time customer. My nectar collector broke so I saw Deerfield had them in-stock so I called to see if the collector was 10mm & if it would work with a 10mm titanium tip. Worker confirmed over the phone about 10mm & it came with new titanium tip. Placed order & went to dispensary (30 min away). Dispensary was incredibly hard to find (located in back side lot of large business center) & still curbside pickup only due to Covid-19, when all other places (even other Greenhouse locations) are allowing walk-ins for the last several months? Pickup item from curbside worker. Item ended up being a glass nectar collector that was not 10mm and no titanium tip. Voiced my complaint with curbside worker & told them about my original phone conversation. Curbside worker said I order correctly and that I would need to buy a "10mm" tip for $27 and that would solve my issue. I told the curbside worker that I had a 10mm tip from the previous nectar collector and I drove home. When I got home, guess what? The 10mm titanium tip didn't not fit the glass piece because the glass piece is not 10mm. What a waste of time (over 90 min) & money! I even originally gave the curbside worker $1 & change tip when I received my order. Also, the security officer creeps directly next to your car & give you weird looks when you arrive. I'm a CEO of a company and I would never operate my company like this. Very unprofessional. First & last time I will ever buy from Deerfield location.

Treat patients well. Some of the best prices in the area. Always running deals and a lucrative loyalty program. I would definitely shop here again and recommend it to others. Joanna is especially terrific.

I would like to see more options/growers of Sativa strains - particularly in the flowers. Overall, I think GH works to offer customer support and resolutions when necessary.

Greenhouse Deerfield has the sweetest and super patient employees! Everyone I’ve met is so kind and educated on cannabis. There’s a lot of love and passion at this dispensary. My favorite place to get my medical marijuana in the Chicagoland area!

Great selection of products. Very knowledgeable bud tenders. I really liked the curbside service in the height of the pandemic. Now I go in and feel very safe. The place is always clean and they follow all covid guidelines.

They were knowledgable and compassionate. Very organized and clean, spaced out, so I felt safe. Also, staff is fully masked. Very nice on the phone beforehand also. I have made them my dispensary, even though they are farther.

I have been coming to GGH Deerfield for a few years now and I love it! The staff is very friendly and knowledgeable, they have great product and selection, good prices, good deals. The dispensary itself is really nice, upscale, stylish and comfortable. Definitely would HIGHLY recommend ;)

I have never had any problems here. Everybody is always very friendly and helpful. They have a very good selection of products as well. Highly recommend them!