EarthMed - Addison (Medical)

Nicole and Tino are absolutely amazing. I just met Tino and they are awesome! They are very kind to patient s and gave good reviews. I look forward to seeing Tino again.Thanks Tino!!I have been seeing Nicole since January 2021 for my medical use. It's hard to take tolerate break but they always know what to recommend. Thanks so much Nicole!

Please come in and see Santiago or Alexa! They are always to kind and quick to help you with whatever questions you may have about the products. With so many dispo options now, quality customer service is so important to keep clients coming, and these two nail it every time! Genuinely nice people are so hard to come by, don’t let these two slip away!! Literally come in to see them, the weed is a bonus.

Every other Illinois dispensary I've been to has been incredibly loud and bright and confusing, making them much much less accessible to me as a disabled person. This is the only IL dispensary I've been to where I felt safe, comfortable, and respected. The employees are actually friendly, gave me clear instructions on what I needed to do, and were able to pick up on the fact that I just wanted to get in and out and didn't need any unwanted advice on my order. It's a LONG drive from where I live but it's worth it.

Hidden in a factory like area with crappy parking. Rewards system still doesn't work, and now a broken website for medical patients. Their disability discounts are a joke because most of the menu is supposedly on sale already so what good is a discount, especially when I can't even see any of it online. Recipes no longer show rewards points or anything really. This place has become shady and it's not the employees, it's ownership.

Always have friendly and fast service, and if things happen to go wrong, they have great customer service that will go out of their way to make things right. Never have had a bad interaction out of the several times I've been here.

Thank you to everyone at EarthMed for your continued guidance, patience and kindness! I have been a patient since 2016 and every time I’ve come to the store I feel welcome and safe. Everyone is always willing to help in any way they can and make sure your needs are met. All the staff has extensive knowledge of the products and I always trust their recommendations. Thank you for everything and I look forward to seeing you all again!!

I would just like to thank ALL the EarthMed employees, from Ben in security to every budtender I have ever had the pleasure of dealing with to those who answer the endless ringing phones! I am so very grateful to ALL of you for keeping EarthMed up and running and getting our medicine to us safely and with kindness everytime during this insane year❣️ Most of us are so appreciative for you all🥰 Thank you with all my heart❤️ Jess Arendt

I liked how EarthMed was previously. As a medical patient, I feel that I’m not longer a priority and the prices are astronomical and entirely unaffordable. I’ve essentially stopped shopping at EarthMed since the quality service became nonexistent over the last year, the menu was sparse, and prices became over doubled. The parking is also trash. I’ve been a patient since nearly their opening and... I’m incredibly disappointed with what they’ve become. Last year, I was able to purchase an ounce for $250, now it’s $460. The average person cannot afford that nonsense. People are growing their own and turning back to purchasing illegally because we cannot afford our medicine. Keyword being medicine. The location is out of the way and a lengthy drive. I chose EarthMed for very specific reasons and I no longer feel as if they are upholding their initial standards, beliefs, and protocols. Kinda morphing into big pharma here and causing more harm than good. I cannot afford my medicine and EarthMed has done nothing to better service their patients. I’m entirely disappointed and I’ve been considering switching dispensaries for over a year now. There’s no desire to return to EarthMed; I no longer even get to interact with my favorite employees that were sure to provide me with proper assistance. There is no longer any personal assistance readily available, the place is a clusterfuck, there’s constant shouting, and I’ve personally been met with aggression by workers. Everything EarthMed once was is gone. I do not like what it has become.

I’ve been going to this dispensary for a few years now and ended up just switching to a different one, because their medical patients aren’t their priority anymore. Their emails keep saying that medical patients will be their number one priority, but their actions say differently. I’ve been limited on how much of my medicine for months leading up to them becoming recreational because of a “shortage”. I assumed it was the same for all dispensaries. But guess what, I called around to other dispensaries who are solely medical and they don’t limit their patients at all! You can buy as much flower as you want, so I’d recommend switching to another dispensary if you don’t want to be limited to how much medicine you can buy. I have to add too that I asked a budtender for a recommendation for sleep and he told me to go with the RSO oil. I had never used it before so I was unaware of how strong it is. This guy told me to take somewhere between 1-2 tenths of it so it would equal 150 or so MG of thc. I realized after the fact that you shouldn’t tell a patient who is new to this product to take 150mg of THC!! The edibles aren’t event that much. It was a horrible 24 hours and my heart was pounding out of my chest. I woke up from a dead sleep and my heart rate was 140 bpm.....I didn’t get his name but he had brown hair and a beard. I wouldn’t take advice from another person there after that. So glad I switched.

Very busy today at noon and I still got a parking spot right away. To get inside, It never seems to take over a few mins wait. I often walk right in the door with NO LINE! Once in, lines are usually pretty short . The key to parking here and shorter lines inside is to not arrive at opening time. The Best times are like weekdays 2-4pm in my opinion. Supply is pretty good, quality is good. Would like to see those $45 an eigth prices return.

I’ve been a patient at EarthMed for years and just as the other reviewers say, the place has really changed. No service is provided to the patients anymore. All of the workers sit behind the desk and don’t even acknowledge you. It’s become really impersonal and the atmosphere changed. They need to learn how to cater to both medical and recreational. I’d rather pay more and go to another dispensary at this point. It’s a shame because I loved going in there before and felt they cared. The place is a mess and it’s hard to support owners and employees like that. They need to be more selective in who they hire and medical patients should be treated by other patients, not people who lack knowledge. Moving to Mindful.

Walking in here is no problem, even with my anxiety. I’m so grateful for everyone here - Awesome staff, and if you have questions just ask one. They’re super helpful, and they always match you up with what you need.

Every time I am coming to pick up my medicine , I always meet great people , who tell me about why they switched to earth med because the employees at other dispencery are rude and mean , ignorant and I can see that I always tell them , well you’re at the right place now , they feel like fam too me . Except that one girl I don’t name . But everyone else goes out of there way to make you leave with a smile on your face ! Trevor , Mike P , Ben , Ian are a few of my absolute favorite people I love these guys they literally are just like me , they would give you the shirt or their back . You can tell when someone’s trying hard when every time you come in they treat you extraordinary even though just like me after 10 hours of work your just exhausted , but they won’t let you know that . Great people , feeling like a community . Been going there since beginning of 2019 and will be going here for next 30 years most likely

ive been going to earthmed for about 2 years now with my medicinal license they're the only place that I go to as I feel they are the only ones compared to other places that can actually sympathize with you and help you! No I've never not been helped, I've never had a problem with parking ever, they take pride in caring for everybody not just patients but everyone who needs the help I have checked out other places and I am really proud that I picked this place because of all the other reviews on all the other places I just feel like I hit the jackpot with earthmed because of how caring they are and how well they do their job I also want to give a big thank you not just to the bud tenders and the people who work behind the desk at earthmed but also the ones that stand outside in the heat that's going on right now thank you! Thank you for standing out in the Heat and thank you for watching my daughter while I had to go in because I don't have money for a babysitter. This place just really does care. So thank you very much for being there for me through my pain trials and tribulations without you guys I wouldn't know what to do. I wouldn't know as much as I know now and I want you guys to know that I really do appreciate everything you do for me and every other patient and recreational person out there! Love always Michelle Ryan

ok yesterday 10/25/2020 i had purchased concentrate live sugar well got home opened up and it just flopped right on the floor 1/2 it appears it was stored upside down and everything was sitting in the cap it took me 2 hours trying to save it but landing up losing a 1/2 so please be careful on storing it im now out 1/2 gram or more thats not good for a fixed income so please be careful

This January, as with last January, CBD RSO was not supplied by Shelbyville. One email to EarthMed and a phone call & response from Mr Coronado. Med patients DO come first at EarthMed. Thank you....thank you

The company bailed on its medical patients as soon the rec bill passed. Prices have gone way up and they have imposed crazy restrictions on medication while they are banking from rec sales. I moved to a medical only dispensary and could not be happier. No more restrictions, inflated prices or parking headaches.

Might be helpful to put up a sign at the window for customers who have online orders to just step right up to the window instead of waiting at the line until someone at the window shows up. Placed orders twice on leaflet now and both times picking up, waiting in the regular line is faster than waiting for someone to show up to the pick up window to help. Today, I was told to “just step right up to the window if you’re ready”...I have an online order...the assumption should be that I’m waiting for someone to get to the window to help me...not that I wasn’t “ready”. There are signs on the window that clearly states we should have a text before we show up, so if I’m standing in the pick up order line...someone should pay attention and immediately be ready to serve, i shouldn’t have to wait in line for 5 minutes while the regular line is moving. It defeats the purpose of an online order if I’m served quicker by walking up and placing an order.

I have been here twice and both times, they have been phenomenal! Rhonda helped me the first time and today I was helped by a very nice girl (who’s name I didn’t catch) she had a beanie on and colored hair. They both listened to me and then were extremely resourceful!! I’ll be back ❤️

I agree with the other negative reviews. Anyone who had a Medical need for Flower was never an issue before Recreational. Variety quality, price & quantity. All associates were helpful & would take time to address any informational needs. The staff that are at the windows are the best! But the current management needs immediate improvement. I used to enjoy interacting with staff. Now with the new product prices have doubled or more in price with hardly any choice. You have 70 grams available & then you can only get an eighth of good sometimes & other option is an eighth of shake. This facility should be Medical only. They used to be a 5 star rating last year. This year a 1 star review would be generous! Get it together! Opioids should not be the only medical option for pain relief! Period!

I have been a medical customer for almost 3 years now. The staff is very helpful. The products they carry are high quality. The only thing Id like to see is more handicapped parking spaces.

I arrived (1st visit) and was promptly greeted, my concerns addressed patiently, and left with my fave products (Verano mints, gummies, and Creaco gummies). Have to say the staff is generally helpful and remains interested in seeing that medical patients are well-cared for always. Have made EarthMed Addison my go-to medical cannabis destination. 🙂 ~David

I absolutely love coming here to shop, the employees are all so friendly and very helpful when it comes to picking what products fit me best! Y’all are all awesome at what you do, keep up the great work!💕👌

Every visit is great and easy. I love this place.