Cannabist - Lowell (Medical)

prices aren't worth it, I only go when you buy one get one ½ off for the 1000mg chocolate bar, other than that I avoid this place you should too. your wallets will thank you.

Terrible. This place is a scam. Highest prices in the state for med patients. Tried multiple times to call and talk to managers about pricing and they are so rude. $87 for a gram cart when they are 30-45 everywhere else. I got THREE 1 gram rythm carts at fine fettle in rowley for price of one at this place. They just want to take your money and don’t care about patients.

This use to be my favorite dispensary. What changed? Well, for one, they lie online about THC levels in their products. They say higher levels online, but you get home with the product and it's not even close to what they listed it as. ALSO, if you pay with debit, not only do you get charged the debit fee, but now they round up the total. Im a Med patient dealing with serious health problems and all they care about is how to mislead people to get them there and to make an extra buck. Example.. my total was $176. They rounded it off to $180 then charge an ATM FEE to bring my total to $183.50. Why are they rounding off??? Who does that?!I'm a little upset about this. I feel like I can't trust this dispensary anymore. I feel I get ripped off every time I use debit. Pretty sad actually to think a company who does very well for themselves feel they need to steal from their patients. Medical patients should not have to pay anything extra. And employees don't even have an explanation of why they do what they do. SMH

Why are their medical prices higher than rec dispensary prices around the area? For same brand, less THC, like how can they possibly still be in a business? Drive into Boston - it’s wayyyyyyy more worth it

They took away all the discounts Medical customers were getting without even telling us ahead of time! They used to reimburse us for the $3.50 transaction fee charge when using a Debit Card. Discontinued March 18, 2020. No advanced notice or email. They discontinued the Prize Wheel on June 9, 2021. No advanced notice or email. Recycling was "temporarily" suspended on March 16, 2020. I was recently told they will not be restarting the recycling. No advanced notice or email. I will be paying , at a minimum, $1,000.00 more a year. That's a lot of money for me. They do not understand that the majority of medical people are low income. Sometimes we go in with the exact amount of money we need including anticipated discounts. To find out the last minute when we get there that a discount is no longer available is poor customer service. Maine takes our medical cards and they treat us much better. Worth the ride.

This place is just awful. They literally steal from people and sell you faulty products. But hey, “all sales are final.”

WAY WAY WAY Overpriced

As a long time customer (as old as some of your most senior staff), I would hope that this appraisal of the Lowell Patriot Care facility will not fall on deaf ears. In my past few visits, since going recreational, I have felt an almost palpable change of mood in the building. The staff, though performing like the well-oiled machine that they are, are clearly struggling with the drastically increased workload without infrastructure to support them. The sheer volume of recreational clients is staggering and the professionalism shown each and every day by the staff is nothing short of incredible. They are working their bottoms off, and I have no doubt, are not being paid enough, nor given proper recuperation time to appropriately deal with the stresses of the increased workloads crammed into an already busy work day. All this to say nothing of the compromises made to the medicinal patients. Since going recreational, while there has certainly been no shortage of product made available across the board, the staff have clearly been directed to deal with the large volume of recreational clients (which the facility is not equipped to deal with in my humble opinion) before the medical patients, exemplified by the multiple days when there were fewer tellers operating on the medical side than recreational, and the three or four queues worth of rec patients to the one line for medical on the sales floor. Say good-bye to quiet and any semblance of privacy. Thanks. Yes, I understand the line is long, but that doesn’t mean I need to wait 15-20 minutes in queue, with 1 person in front of me, even with making a pick-up order on the internet beforehand. All the while, three or four tellers were turning over rec. clients by the minute, and the noise, it’s highly anxiety enducing and discomforting. I am 1,000,000% in favor of recreational access, but I would also appreciate PC doing what they actually said they would do and prioritize the medical patients over recreational. Basically, I love the staff, they are doing the very best job they can considering the situation. They deserve better pay, time off, something VERY special for all their continued hard work and effort. I sincerely hope this reaches the right people further up the chain-o-command with the power to do right by the incredible staff that call Patriot Care Lowell home. Respectfully, Your Friendly Neighborhood Stoner

I stupidly went here again. Never had an issue when it was Patriot Care but since it changed, it is so different. It is the closest one to my house but I will need to venture farther. This is the second time I placed an order, got the receipt with the order placed then one with ready for pick up. These literally have pictures if what I ordered. When I get there, like 60 percent of my order isn't available. Sending a picture saying you got something and then its not there is sleazy AF.

No bud ready? Can’t trust leafy what? Taken a chance when I order from them and sure enough today no order ready even though I received a message it was. Why use it it then?

When I first started coming to this dispensary, bud tenders and product selection were much better. I have been a medical patient at this dispensary for about two years and I must say after my experince today I will not be returning! Newer bud tenders (or at least 1 I have never seen before) at the counter when I arrived had no interest in answering questions I had about products and when a question was answered the guy went on an assumption about why I asked what I did. The point being this experience will prevent me from using this dispensary any more as the person I spoke with was RUDE and not helpful at all. Considering I am a medical patient and there are reasons I have a medical card. Maybe not having rude people who really arent willing to help patients should not be serving them ! 0 stars if that was an option!

This place used to be good now they money hungry selling flower which I brought today it was tested 8 months ago, it doesn’t smell like guice or orange valley that in it because it sat around for 8 months then patriot care sells this trash. People check your test date like you do your milk,mass dispensary got to do better this goes on at multiple Massachusetts dispensary horrible

All these reviews really do speak volumes. Not only were these changes made with ZERO heads up from the company; they even changed the name of the dispensary without letting their patients know. These other reviews are right on the money: all the reasons to bring patients in the door are now gone. No more prize wheel, no more money off for a review, and VERY inconsistent pricing and quality. I have also noticed a big difference in their staff as of late. These few perks that Patriot Care offered was enough to get me in the door at least once a month. Now, I have no reason to set foot inside their again since they don’t give recertification vouchers either. I feel like this will be the general consensus for the foreseeable future until Patriot Care or whatever they call themselves now starts to get back to what made them a good dispensary in the first place. Until changes are made; I will not be back. 🤙🏼🤙🏼

This place has gone way down hill. From staff to products. To atmosphere..... used to be my favorite dispensery. Bought a cart here a week ago. I got one hit before it sealed shit and all the distillate came out of the mouth piece. Street carts are better quality. They've turned into a "make money" instead of make patients happy dispensery. I now drive an hour and a half to tricann in Maine instead of driving 10 minutes to patriot care

I enjoy every visit. I buy the PC chocolate bars and am amazed at the consistency of affect. Always Sativa!! Just wish they could be more specific on what strain is being used. Wish inventory of flower was more consistent - I find a strain I like and the next time i want it - its out. Your 4/20 Day was insanely good - more discounts than I could count!! I have since found a golden ticket :-) more discounts!! -- what are they good for again????

I’d like to be able to vote on people’s reviews but unable to do that, plus the site itself needs to improve-alot. I agree with the review about how much faster rec is served compared to medical patients. Not only that, the rec side has a TON more to choose from?! I couldn’t get concentrate on the medical side, but I could go straight to the rec line and get what I wanted?! Really?? I realize you make a shit ton more money in rec but c’mon! Also, are you ever going to start delivery again?? I’m a senior with no transportation and it would be great if you could start delivery.

Love the staff and products. Layout could be more conducive to spending on accessories etc… feel rushed and crowded with the display in the center of the room with people busy at counters all the way around

What is there not to like about this place I mean for real people

I'm so so excited that they have so much variety of flower its my number one place I go to and the only place I go the staff there are awsome and parking plenty of it and the security guards are friendly and there all sweet hearts number one place to go I've been going there for 3 years and still going

The flower options are pretty good. Every now and then they jack up prices. But they seem to be average right now. Shatter is always good.

My go to for the location. Staff are great! Sometimes run very low. I always make reservations online!

Great place with grear people

always have a great selection of flower. most of everything they grow is topshelf, the pricing got better.

Helpful staff and a lot of different choices.