Trulieve of Phoenix – Alhambra (Med/Rec)

I always get friendly smiling faces every time I visit. Never had a problem. Everyone is always so helpful. Jessie Neubel

birthday specials

Just got home & they didn't bother to check my order so half of the prerolls I just bought are random strains I didn't want & didn't order. Made my order online for medical & they put it through as recreational so they couldn't find my order to begin with when I got there, then I made it all the way home before I realized they gave me a bunch of jack the ripper strain prerolls & I don't like jack the ripper at all! Used to be a reliable store, maybe the recreational stuff is too much business for them? CHECK YOUR ORDER BEFORE YOU PAY

My home Dispensary for 12yrs

Got the Gorilla Glue by Roll One. Pretty bomb but stemmy as fuuuuuck

Lucky me the young lady funds my online order, Didn't know don't use Leafly for online orders? Which realize my order shows confirmed via text but did not get notified ready for pickup

The staff is amazing. The store is clean. Having the 3 lines (med/rec/online) is awesome. The only thing that was disappointing however is that the THC/CBD percentages that were listed on Leafly for the product I purchased weren't accurate, and this is an important factor. Please be more mindful and make sure the descriptions on Leafly are accurate descriptions. Other than this, this is a great store.

Well Fist Off Let Me Say That Lately This Company Has Been Slacking There Stock Is Getting Lower On Their Percentages On Shatter And They Are Starting Not To Become Medical Card Friendly They Leave Us Until Last They Focus More On Their Recreational Side I was 2nd in line And It Still took like Almost A Hour I Will Not Be Going Here Again Good Bye

Deals they had displayed were wrong. Tried charging me an extra 30 bucks for “tax”. Bad service. Because of that i will not be coming back to this dispensary. Shouldve left it urban green house

I like This Dispensary , Been Coming here For Years Never Had A Problem and Always Hot The Stuff I Need ❤

4/17/2020 TL;DR - UGH mislabeled their online orders , changed my order to another without asking me, and refused to fix their changes to reflect my initial order, after 5-6 requests for various corrections on the total cost, quantities, and mislabeled receipts. They have become extremely careless and sloppy. I won't bother going back, and recommend you take extra precautions to review your receipts and try to fix their mistakes. --- I understand that with corona going on, service has to be a bit different, but this was horrible service and communication. Im not sure what is wrong with their employees on the floor today. Today theres a BOGO, half gram cartridges for $36. I ordered 6 for the price of 3, so it would ring up to $108 plus tax. I budgeted around $120 total. When I get to the dispensary, they had us wait in the lobby area in little corrals (4 patients in the store at a time) instead of going to the counter. They had employees filling orders behind the counter, and one guy running receipts, money, and orders back and forth from the lobby to the counter. Ok cool, I get that. No problem. The employee brought a receipt to me from the register counter to ask if things were accurate. I pointed out that a $269 total was way off, it should be around $120 since I only ordered six .5g cartridges. He told me they had to apply the BOGO still; I pointed out that event then, a $135 total would be about $15 higher than it should be for six half gram cartridges. The employee runs back to the counter. The counter staff admits their online ordering system is messed up, and that even though I ordered six .5g cartridges, a few came through on their end as full grams as it was labeled wrong on the site. I told them to just give me the strains as ordered, in six half gram cartridges. The employee comes back with an itemized list that did not name strains, but just listed the cartridges as item numbers, and that the total was $156. He asks me to review it. I pointed out that theres a series of "BOGO -$36" items and I cant really understand the receipt, but the bottom states there are 8 items and I only ordered six, and that the total was too much. He runs back to the counter. a few minutes later, he comes back with the same receipt. He asked which ones shouldn't be on there, and I pointed out I couldn't tell him, as the strains aren't listed, it just says "batch ####" and I don't know which batch is what strain. I stated that I just wanted six strains as ordered, each in one .5g cartridge. I made the mistake of giving him $160 while I figured they would fix it the problems I kept pointing out and just bring proper change back. It cant be too hard to remove two items then ring up accordingly. Ten minutes later, he comes up with a stapled shut bag and $4 in change. I see the receipt still has a total quantity of 8, so I asked why the extra two items were still on my order, and he asked again which were extra. "I don't know, the items aren't listed. It just says "cartridge" and Batch ####. You tell me what you guys added." He responds that the system was messed up, so it ordered me full grams so they just swapped them out for two half grams. "ok, so whichever two you converted from a full gram to two half grams should just be one half gram each, not two." I reiterate for the fourth or fifth time by that point that I only wanted 6 half gram cartridges and asked why he keeps ignoring me when I pointed out that the total cost was wrong, the quantity was wrong, and somewhere on there there are two extra items I have repeatedly asked them to remove, but I cant identify which because the items are not named on the receipt, they just have batch numbers. He just stares at me dumbfounded, and asks what was wrong on the receipt. WHAT THE FUCK. At that point I was beyond frustrated, so fuck it, I can afford to spend an extra $40 over what I budgeted. I told him I was frustrated, tired of them ignoring my questions and attempts to resolve their mistakes, and was done with UGH. I left. I totally understand them being in a rush with trying to get online orders completed, but damn, they messed up their online orders, ignored multiple attempts on the customers behalf to remedy their mistake, ignored simple questions from a customer, and didn't bother to simply communicate or listen. They were my primary place for years and I have gone infrequently since I moved, but Im done with UGH. Unless I have loyalty points there that I ought to cash out, I don't see a point in going back.

Leafly order was never received. When I got there they didn’t have 3/5 of the items I had ordered. I called in multiple times but no answer.

Very happy with my experience at this dispensary. It was quick they were friendly and knowledgeable and I got some really good stuff.

BEWARE this dispensary at ALL cost! Placed an order for a promotion being advertised on their own website for Medical Patient First Time Discounts - Buy One Get One and the employee wouldn’t honor it even though I showed them the promotion online. Asked for the manager, Carla, and she was extremely dismissive and disingenuous. Was told that because I visited the dispensary on a day where they had a BOGO for recreational customers that I forfeited my Medical Patient Promotion. When I told them that wasn’t right, another employee started getting hostile and aggressive with me, telling me to, “take my negativity elsewhere!” Will not be returning back to this establishment as their customer service is complete trash.

This was my first time coming into this dispensary and my experience was very disappointing. I called multiple times throughout the day to see if I had been there before so I would know if I had my FTP special or not. After multiple attempts with no avail I gave up and drove down there myself. Of course I was unaware that they were connected with Harvest because I was never able to get ahold of someone and I couldn’t get my FTP. Obviously that upset me, but rules are rules so I ordered anyway. I came in looking for something specific, even showed the bed tender what I wanted from the leafly app, he grabbed it, scanned it, checked me out, and i was on my way. He never verified my order with my since and I figured he got the correct product since I even showed him their own menu from leafly.. Very disappointing. I even tried to call and let them know of the situation, but every time I call it sends me to voicemail. Don’t think I will be coming back in the future.

Zero Stars they stole from me I'm going on every platform keep going if anybody's been stole from let me know maybe the same thing happened to you but they can't get away with this they're multi-billion corporation they're out here stealing from people seven grams didn't even give me my whole order they knew they didn't but they didn't care cuz they didn't package it it's okay we could have settled this they could have just fixed it I would have went away but I'm going to tell you what not this time not this time I got clown I got talked too crazy all kinds of stuff they came out immediately hostile at me I do not get it in a patient there for over 4 years whatever new company just bought the old one his sucks cuz the old one was awesome at least they honored they stuff they would have never did this to us medical patients they probably doing it to recreational too who knows but unless we do something we going to keep going through this....this ain't okay

The ugly white bitch that always wears a beanie and has long dusty hair is fucking terrible and rude as fuck she needs to be fired ASAP. If you get her as a budtender ask for someone else until she’s gone lmao.

what good does it do to have a vet discount if it just goes to your price increases..for example why on earth would you increase the price of myrso rso gram from 25-30 if you currently don't have the 5 gram available for $125????? #profitsoverpatients

The product quality is solid, but the service is dog shit. They never answer their phones and the website they have their deals listed on isn't updated properly so when you call to get correct information and they don't answer it's not really worth shopping there. Not to mention the budtenders themselves are either really good and helpful or really bad and rude there's never an in between.

Deserves 0 stars. literally Dogshit compared to what it used to be. SHAME on Harvest and Trulieve for what they're doing in the Cannabis industry. SHAME on Alien Labs for having a 70/8th months after it's original drop.

The second time this happened you do online order get home wrong order and they never answer the phone

This dispensary doesn't even use Leafly! Waste of time.

Friendly people, lots of smiles w knowledge

Read the other reviews. Haven’t been to this dispo in literal years. Went for a special a friend told me about but was quickly reminded why I will not be coming here again.