Excellent customer service. They listened to my needs and gave me exactly what I wanted. Lots of options and a great vibe. Cool spot.
I love this place. The staff is so knowledgeable and friendly. They will actually take the time to explain things to you. Definitely recommend.
As a medical customer, I've been to many other dispensaries in a wide area, checking them out. Berkshire Roots is by far the best of all those I've been to. Great specials and benefits for people with a state Patient ID. Always a fast track line for medical people so you don't have to wait if it's busy. (Not sure what the other reviewers were doing, maybe they missed the Medical Aisle sign?) Will always be back again, won't bother with anywhere else. Always great selections at reasonable prices and often have good specials and discounts as well, and a good atmosphere. Always a very nice experience.
I bought the infused hot cocoa and after trying to follow the instructions on the bag for at least 10min. I got frustrated and cut it open and when I tried to transfer it to another container I managed to spill a good amount I couldn't save. When I reached out to BR I heard back within 24hrs and received a phone call soon after. Kathy from marketing not only gave me my money back, but she also threw in some merch!! I am so impressed with the speedy customer service!! Thank you for a very positive experience!!
Brooke was great assisting me with a small issue with a past order. They made it right on the spot. This here is the exact reason (besides prices) I have been coming here for years. Anyone reading this should give them a try and amaze yourself with great products, friendly staff and a relaxed experience. They will take care of you and point you in the best direction for whatever your cannabis or cbd needs are.
excellent selection, excellent prices, staff makes great suggestions and is always wonderful.
First visit here this evening (7/26/25). Really cool atmosphere & Very friendly staff. BudTender recommended two great strains
Come from France and recommend by my brother and this dispensary are really peacefull everything is perfect here ! Thank you ! I recommend it !
Wow. I have been in a lot of dispensaries in my life & this, Peak location, ranks among the best. The cannabis flower is very, very nice, enhanced by the deli-style ordering because you can smell & see what you are getting. My bud-tender was helpful & patient with me as I chose my purchases. Beyond that, even though this is a recreational use facility, the kindness & compassion demonstrated by the staff really moved me.
I would say I'm a regular customer here. This is for a good reason. The friendly atmosphere Fair prices and just overall feel is just immaculate. I do go to other dispensaries but when I am in Great Barrington this is the one to go to. I would recommend anyone looking to go to a dispensary to go to this one they are very knowledgeable about the products that they sell. And they will offer good recommendations if you're not sure what you're looking for. Once again you guys do a great job there keep up the good work and can't wait to see you soon.
A must stop. Massachusetts knows bud and this shop is superior.
This is definitely the best dispensary on the island i highly recommend you guys check it out , staff is awsome and company is not only focused on them but on the clients as well , as they have a loyalty program you can use toward buying flower or many other things
Look no further. This is my #1 dispensary. Hands down! If you’re looking for a dispensary that has amazing patient/ customer service. A charming look, feel, and dedication to exquisite care & quality. Then Prime will earn a special place in your heart. Amazing line up of cultivars and vape cartridges. Speedy service and great prices. The quality speaks for it self! Thank you Prime! Mike B
I have been to several dispensaries throughout the state, HigherCollective in Dayville Connecticut is got to be the best. Because of the people that all make it run. I think they got every other dispensary beat when it comes to quality , price and just pure friendliness we love our higher collective ,, It’s a great place.
Wonderful dispensary. They take care of all their patients and are always nice. Lenny and Cruz are two outstanding people!
Very good customer service awesome strains great people will definitely be back also the smoke shop rite next door is very clutch grab and go!
I have visited several times when in the area. Great prices. The staff is always helpful and nice.
I enjoy getting my weed here the prices are great especially the last few months money has been tight so I can sometimes get a 8th for 22.00 dollars and two pre rolls for 10.00 dollars and it's a gram pre roll too. So I love it and I'm going to be going in a little while to get a 8th and a pre roll. Keep up the good prices.
Quality products at reasonable prices. Frequent deals and rewards program is also a plus. Usually go through the drive thru but tried delivery for the first time and my driver, Hunter, had no issues with locating the property and had everything promptly ready to go.
I shop here often and I love the selection and the staff! Always great service!
Been going there for years, love everything about the place.
This place is amazing. The people who work there are knowledgeable and extremely helpful.
Great dispensary, knowledgeable staff, and top-notch herb. only downfall, it is in New Hampshire and because of that fact it is pricey. The Chichester location is only 5 minutes from my work, so the convenience is cool
I asked 2 weeks ago if TW could inquire about 1 gram cartridges. This week I got a message that they got them in. If that's not great service I don't know what is. Can't wait to get some of the 100 mg gummies today for Easter Weekend. Couldn't ask for a sweeter crew of employees as well
Everyone was incredibly helpful and kind, and the atmosphere was easy to navigate.
Temescal Dover is awesome. Great quality, knowledgeable staff. I miss Tom, he understood my illness and what types of Marijuana would help the best. Tom, if you should ever read this, thank you for all of your help & kindness.
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