Curaleaf - Worth (Med & Rec)

I've noticed a particular trend, whenever the cashier is John I always walk out upset. 3 out of 3 times he has cashed me out now I've walked out with my mood ruined. He's rude, impatient, and doesn't even try to give any kind of customer service. They always tell you its two green buttons and a red when paying with a debit card and he gets rude and impatient if you don't hit the buttons instantly. He must not realize that I am using my debit card and I may want to read what the screens say. He's done that every time. This last time the debit machine was down and after trying multiple times he just looks up at me and only says "we'll that'll be 110 dollars" with this "I guess your S.O.L." attitude about him. I ask what do I do because I only had my card and he motioned to the ATM machine. I ask if there's a fee on the atm and he says "of course" with an attitude. Again speaking to his complete lack of caring for the customer in anyway. Do yourselves a favor and promote this guy to customer, he is not doing anything positive for your business. Negative experiences travel much further and these are the situations that I think of when talking to anyone about curaleaf in Worth. I am sure he is doing this to lots of your other customers.

I have been to a couple of dispensaries but I always come back to curaleaf it so welcoming and friendly

So done with Curaleaf in general. Their customer service is the all time worst customer service out there. Most of the in store employees aren’t bad, but if there was a problem with any order they can’t do Jack to help you. You can’t call customer service because it’s out sourced and they give you incorrect information, so you go through the website when there was an issue with your order and they never respond. It took me a month to get a response about being charged for the wrong product and that response was “we heard everything worked and out glad we could help” when NOTHING was resolved. The same issue almost happened again at the counter and the manager could only discount the products to get them close to the correct price and customer service thought that was me getting reimbursed my $60. I responded to that email and the “how did we do” email irate and still had no one reach out to me. Now I looked on their site and the product is labeled correctly but is STILL listed as twice the price. What’s worse is other curaleaf locations have the product at the correct $15 price, where this one is ripping off its customers hoping they won’t notice they’re selling a 50mg CBD/THC product at the same price they sell the 100mg CBD/THC version. You won’t see me walk in here again.

The last few months have been ridiculous: 1. Prices not being honored with online orders, blame management. 2. Not knowing why I could not get medical prices when my receipt clearly stated that i was still well within my allotment (12 grams left). even if user error own up to it. please don't say you don't know why. 3. Recreational patience getting impatient that medicals go first. This should be brought to their attention when they walk in so screaming matches occur on Wana Weds. This happens quite often. **The New Lenox location has friendlier staff and better inventory for having 1/4 of cubic office space.

Very pleasant experience in the store which continued into the evening. I loved the woman who gave me what I ordered. She was so nice and funny too!

I have been happy with the staff here!

Absolutely the worst selection in different products! Only 17 products in all of store. Are they closing down. Place used to be decent. I leave the country and come back 6 months later and wow.

Atmosphere is muddy,tenders are arrogant. Just,cashiers with shitty sttitudes. The girl that looks like John Lennon waited on me. Just imature humans. NOTHING SPECIAL

Product selection was beyond bleak. Parking lot was empty. I’ll go back to Windy City

I've been a medical customer at this location since well before legalization. I tip graciously (10-20 dollars per weekly/biweekly visit). I respect customer facing roles because I understand how hard it is to work in the service industry. Today will be the last day I come any windy city cannabis store. At 6pm after placing my order I was held up in traffic after work. i called them at 6:10 to ask if they could stay open an additional 5 minutes since my gps told me thats when id arrive since they close at 7:00. the person I spoke with said "yes come as soon as you can". I arrived at 7:02. I called the store and someone who may or may not have been the same person said in a very snobby condenscending tone "we close at 7:00." I explained the situation and she said "our system shuts down at 7 and theres nothing I can do." After a brief pause I explain i just drove an hour to get there but she did not relent. i considered arguing how it was that a cash only facility could have a "system shut down" but I understood it didnt matter. I started to put my wallet away and sure enough a young lady I had dealt with on several ocassions in the past was handing something to someone, out of the side door directly infront of my car. I called to her. She recognized me and called out my name. again I explained the situation but gave me the same line about "the system". She followed up with "if I knew ahead of time I could do something" I explained I did call ahead. she added that the person I spoke with it was just a answering service person and no one at the store... at that point I left. Im still trying to figure out where I could find a carrier pigeon fast enough to ask the store to stay open. additionally why does the answering machine ask what location to call in the automated prompt if it doesnt matter anyway.... its december 23rd... they close at 4pm tommorow because christmas eve. Ill be at work until 6pm. Again Im a true blue medical patient. i rely on it. This is only one of the many stories I could tell about the questionable bs that been goin on since the change. I've stayed because about 70% of the time things go well despite the price and nonsense policies... but tonight was rough and Christmas will be rougher.

I loved their service there, #TopNotch and I will refer anyone who asks which dispensary in Chicago to go to!!! 💯💯💯

How do you get a fake cartridge wedding cake 1gram brownish red terrible it's like I bought it off the streets I'm getting it tested to see what was in there no cart should make you feel sick ever.How do I trust this won't happen again spend to much to be given bad stuff

Lame

This place has no management. 0 stars

Went there with my caretaker and although there were only four other customers inside of here every single employee who thought he was just “ tagging along” as a rec patient with no order tried to make him sit outside. Boarded up windows since the may 31 riots, it was the last week of august when we went. Front desk told us we had to tell people that he was a registered caretaker and they would allow us to stay. Front desk was super helpful in aigning up and even assisting their own cowerkers when they were freed up. Six attempts at kicking my CT out and we both finally made it to checkout. There were three cashiers. There was one other customer in the room. The female cashier asked my CT To leave then acknowledged his CT Status. Our cashier went to go get our items and the third cashier over rode the females allowance and forced my CT To exit the building due to how “crowded ”it was. Our cashier came back, apologized, was friendly and polite. I dont shop without my caretaker there. He has the knowledge behind strains and products that i greatly lack. We came from Earth Med Addison to try WC Worth and probably wont be back.Every other dispensary we had been to displayed pieces available for purchase in glass boxes or counters/ shelves. WC kept theirs very hidden and out of plain site behind the counter. And it was very limited. 2/3 of the staff were rude and abrasive. Not super knowledgeable of product or process. Very disappointed. Id give curbside pickup a try before i completely cross it off the list but so far this dispensary has not impressed me.

The curbside is dreadfully slow. Not sure what there doing in there, rec customers walk in and right out while we sit in our cars for 20-25 min 🤷‍♂️. Some improvements and upgrades are needed plus those holes in the medical curbside parking lot are going to damage a car. Hoping Curaleaf taking over improves this place immensely it needs it. 3 stars is being generous.

Been here...6 times now? My go to. Right down the street. Always friendly, knowledgeable staff, never a super long wait (even if you don’t pre order, which I do now.) Love this place!!!

DO NOT GO HERE!!! THIS DISPENSARY DOES NOT ALLOW YOU TO BUY MORE THAN 7 GRAMS OF FLOWER IN 1 DAY EVEN IF YOU HAVE AVAILABLE UNITS. THIS PECULIAR POLICY IS INCREDIBLY INCONVENIENT. AVOID AT ALL COSTS!!! I have never seen any other dispensary with this incredibly inconvenient policy. At every other dispensary I have been to, if you have available units, you can buy whatever you want. NOT HERE THOUGH. I thought maybe this weird policy was just at the Windy City Cannabis Posen location, but I called and confirmed this policy also exists here at the Windy City Cannabis Worth location as well. NOT COMING HERE EITHER. FORCING PEOPLE TO UNNECESSARILY SPEND MORE MONEY ON INFERIOR PRODUCTS IS NOT COOL.

I’ve been a patient here for like 7mos now. For the most part the workers at the worth location are pretty cool & knowledgeable except this 1 male budtender. Now my visit before 420 this moron didn’t give me any of my specials. I don’t argue about cost it was like $20 total in I should have gotten in savings I just didn’t want to seem idk like a jerk they were busy. 4/19 I called and specifically asked are you taking online orders tomorrow? Reply NO, it’s 420. Ok I thought that’s fair.... well sure enough they were taking online orders on 420....Today, I placed an online order waited for the “your order has been fulfilled” text and jumped in my car. My phone goes on DND when driving for texts... I get to the dispensary 55 min later and they say they’re out of my order. Huh? How? Oh well the manager sent you a text letting you know that? When? Before you sent the text that my order was fulfilled? No, 10 min after I left. I ordered an 8th of a gold leaf product and 2g’s of 2 other gold leave products. I was sold some bullshit, that was not gold leaf, was told I couldn’t look or handle the packaging because it wasn’t paid for. I walked out of there w 2 bullshit g’s of some off brand of the strain I ordered (not realizing it wasn’t gold leaf because I could look at the packaging). Now I see why, so you can sell me something other than what I ordered! 2 thumbs down! I switched dispensaries immediately! I didn’t care that I didn’t have the meds I needed to get me thru! I’ll never recommend a place so careless of customer service, a patients time, pain & medication. Selling me some BS other then what I ordered! And you can’t even go back on their site to see your original order because it wasn’t ultimately fulfilled. You see what they sold ya! Smh take care and best if wishes!

They are doing a great job. It's been super crowded but they are still friendly and handling the crowds well. There is plenty of parking at the golf course across the street. The security guards know what they are doing. The products are great too. They did have restrictions on how much you could buy so more people could get it. They let medical cards cut to the front of the line. I don't know what those other reviews are complaining about. Its just been super busy because now it's legal. Deal with it.

After being a patient at Windy City Justice and having a great experience, I decided to give worth a try. As I was trying to find parking, a security guard got aggressively rude as I accidentally almost pulled into a handicap spot. He proceeded to tell me that I can go park by the golf course. After walking a few blocks in the cold, waiting outside for about 25 minutes (as a Patient), I decided to let my bud tender know about my experience. I was informed that they have patient parking down the block(which the security guard neglected to tell me) and I was told “well he’s an off duty cops and you know how they can be.” She continued to tell me that they’ve had complaints before but kept reiterating that cops are just like that. Not only did I find that disrespectful to the many that aren’t, but I also found it odd that they would continue to have an off duty cop that treats patients like criminals on the payroll. First and last time ever stopping at worth WWC.

The few times I have came . The entire team have been extremely helpful and made me feel like was family. Every time I come i see the security officer with the tattoos and blues eyes and he always greets me and makes it seems like we been friends for years. The bud tenders are extremely helpful and knowledgeable everytime I come i learn somthing . The environment at worth is great it makes me enjoy my product that much more.

Awesome customer service, very helpful

Everyone here is very friendly! Usually a good selection of products for medical. Not to sure about what is available on the recreational menu. If you see something you want to try or know you like, better order it early or else it will sell out pretty quickly. Not as bad as it was the 1st of the year or course. Overall I've never had a bad experience with this location or any other Windy City Cannabis locations. Keep up the good work guys!