I want to like this place. I really do. But they have the most inconsistent menu of anyone in town. Almost every time I've gone there, a number of things showing online are either out of stock or something they didn't carry but for some reason said they did. They just blame it on Leafly but still encourage people to view their inventory here. Their mandatory fees that they charged during the pandemic to pass off their card processing costs while not allowing cash payments have still left a poor taste in my mouth as well.
Used to be good... Not so much now - why fix things that aren't broken? Diem has seemed to raise prices and remove all the good deals. Happy Hour Deal is gone, and daily deals have been reduced. Guess they need more money? Unfortunate as Diem used to be the only shop in Salem I would go to, but now that prices are higher and deals are worse than other shops in the area, I will be taking my business elsewhere.
I have been going here off and on for about 6 months. I find MOST of the people unfriendly and not very helpful about items they sell. Their prices have done nothing but gone up since then. I will not go back. Might pay higher prices if their was some customer service, but every one seems so preoccupied and like they could careless. I have been in there at least 15 times and only about twice have I felt like the person was helpful. But now with 20$ a gram "keefed buds" no thanks.
I've been twice. Once a long time ago and just today I used the delivery service. I just wanted to say thank you so much for braving the hazardous smoke! Very helpful as I shouldn't leave the house. The extra card fee is of no issue because I was glad you took card at all! The weed is excellent.
My car got stolen so I looked into delivery services and tried Diem. They charged me for items I did not receive and put something else in that I did not order and was nothing like what I ordered (cartridge ordered, gummies delivered). I am not made of money and just think it is careless to not follow up. Won't be trying again,
Awesome friendly service with great product at competitive prices. Shopped in-store yesterday with ace budista Nic B who is very knowledgeable and enthusiastic about Diem products and gets a special shout out from me. I appreciated his help finding me the last of a tasty strain that I have been enjoying. Online ordering for delivery is quick and easy. Usually less than an hour to arrive, once it was barely thirty minutes! Lots of other pleasant, helpful staff--Austin, Bridget, Chris, Jericho, and a bunch more whose names escape me at the moment... Dang masks! I miss their smiles! Lots of price specials. Check out Flower Friday for 20% off all bud. I'm also a big fan of Happy Hour--30% off any one item in the store.
I used to shop here frequently. Recently they switched to no cash. While I’m totally okay with this, they are charging a fee for using a card. If you want my business, and want to put up odd restrictions, eat the .60 fee.
Instead of losing .60, you lost my entire purchase. I’m one visit, you’d have expect at least $10 profit... now it will take 16 transactions to make up for me walking out. All over .60 cents. I hope it’s worth it to you. Because I simply drove to a different dispensary.
I was so excited to check out this new dispensary, which I have heard multiple good things about. Unfortunately, the staff member who helped me was off putting, and frankly very rude. Did not attempt to greet me, and seemed very inconvenienced that I was there asking a question about what they had available for cartridges. I will be back, but only because of the quality of products.
10:00am Saturday 07/03/2020.
Checked there menu before heading in (had just been updated) once I arrived at the store they had none of the items I had looked at online, and when I brought it up with the tender I was told "sorry about that I'll make sure and give you my discount on your order"
This store was once good with knowledgeable people that had actual input, not sure what happened
Oh yeah. Thanks for the $0.50 off
Diem is the only delivery service I’ll use. It’s a bit more costly than some other options, but you really do get what you pay for in terms of quality, and the customer service I’ve received from their delivery team has been fantastic.
Absolutely love the location! Had wonderful service last week from a lady with glasses (sorry I forgot your name but you’re so awesome!) and she was very helpful and very knowledgable! I will be making this my regular spot from now on!
My delivery from diem was 100% the best. Took about 30 mins from when I placed my order. And my delivery driver, Dominic was awesome. Very professional and quick. 5 stars
Use to be my favorite spot to shop in Salem. Great staff and always super friendly. Not taking cash and charging customers a 6% for YOUR credit card fees is ridiculous and maybe OLCC should be flagged on this issue. Could even tell the employee on the phone thought the same thing when they told me. Lost my business for good and won’t be recommending this store to any of my customers anymore.
The people are friendly and I like that they know what the sell. I tell them what I want and their recommendations are pretty close to dead-on.
I dont care for changing the daily special. but thats just whatever. I go back because they dump employees with bad attitudes. We expect good service every time.