3441 Reviews of Zen Leaf - Arcadia
4.6
Quality
4.7
Service
4.7
Atmosphere
April 30, 2025
Shit was crazy
I love it
I will no longer using your services. The Hi-Kyla’s flower was dry and no smell. Last time I was told I could return the flower, that was wrong.
July 15, 2024
I got the Cherry Paloma 1g live resin badder. It wasn’t very good at all. Harsh chemicals left behind in the material. Black flaky residue after smoked. Very low quality medicine for fifty a gram was a total rip off.
In response to your response to get more detailed information about my account it's not happening since this information has been given to your staff on multiple occasions and based on current reviews it seems your support department can't even investigate let alone correct a simple IT issue. You have failed as a reliable establishment and I will expose your service tactics on social media which is to take personal info over the phone or through email which is extremely insecure in this day in age and also make your technical issues The customer's or patient's problem. The fact that this has not been fixed for me or about 50 percent or more of your patients and customers leads me to believe that you will sit on my information and do nothing with it. I will never return to your dispensary and I tell people to never go there because of how you treat your customers. You broke my trust as a patient and frankly that's all I need to never return and I'll handle the problem from here. But the Flower shop doesn't make excuses, oasis doesn't make excuses, nature's AZ medicines doesn't make excuse but this places makes excuses and makes it the patient's problem. I've been coming there ever since this place first opened when it was PARC and now Zen Leaf has made its home here and turned a great establishment into an deceitful place almost like a shady used car dealership. You cannot fix this at this point. Because it should have been taken care of without question. Especially since this is a known problem throughout all the dispensaries Zen Leaf takes over. I used to spend 100s of dollars a week there now you'll be lucky to see a penny from me. And I know thousands people because I work in promotions and I'll drive business away from your deceitful establishment since you have forced my hand.
Dispensary response:
We're very sorry to see this feedback for our Local Joint Zen Leaf. We would like to help improve your experiences but we need your information to investigate the account. If you don't feel comfortable giving us your information through email or through the phone, we are unable to assist you further from our Support team. You can go to the storefront to have them assist you in person if you prefer. We ask for more details through our Support email in order to get your resolution as quickly as possible. We would love to help you further with this but you would need to contact us via our email at support-az@verano.com or call our team at 602-960-2273. Thank you for your time.
August 1, 2022
November 4, 2024
This place sucks. I came and got a half gram rosin cart by on the rocks. It was old and bad. It clearly wasn't stored in a cool place because it had turned a super dark brown, almost black. Which only happens when it gets too warm.
The girl helping me was sweet and helpful, though.
The deals suck too.
Do yourself a favor and go around the corner to JARS Cannibis. Better deals, better products, better everything.
October 3, 2023
One of the worst run dispensaries I’ve been to in my life. Everyone’s just laughing and joking around nobody is actually helping people. Insanely and efficient and they don’t honor the deals that they put up on their website. Place is trash.
May 7, 2024
Great Customer service and flower knowledge by adeline.
Great customer service
🔥🔥🔥 I smoke a ton of weed and this is good for me and hits which isn’t common for me even with top shelf stuff. I would recommend it if you like to get real high 💪🏼🥇
Dispensary response:
Hey! Thank you for your 5-star review of our Local Joint Zen Leaf dispensary. We are glad you had a positive encounter that you could share. Thank you for your support, and we hope to see you soon!
December 11, 2022
Great dispensary knowledgeable staff
Dispensary response:
Ok! We see you and this fabulous review of our Local Joint Zen Leaf location. Visitors like you are the reason we continue to strive and have the ability to provide you with the highest quality products. Thank you again, and happy medicating.
December 16, 2022
August 20, 2023
I came in tonight and the state was having trouble with the computer.
I was happy to be at Local Joint and I love it here. I was given a sincere apology and a coupon for a free pre-roll which was perfect.
I'll be back!
Avery ,mark, Marcus, and Thomas I believe is the guy's name it could be Victor they've all helped me they all go above and beyond anytime I come in this establishment whether I pick them or not they are all about getting medical patients what they need for their pain and their suffering I can't tell you how many times Avery has gone out of his way for me my name is Jason and I really appreciate you guys and I want to put a shout out to Marcus and also Mark super polite always doing their job phenomenally and helping me thanks guys and Victor was awesome I had him the other day I think it they might be Thomas I could be wrong but he was awesome
Dispensary response:
You are so generous to leave us these kind words, Jason! Thank you so much for the positive 5-Star review you have left us for our Local Joint dispensary. Here at Zen Leaf, we take pride in providing a welcoming and comfortable ambiance for every patient. We understand that shopping for what works for you personally in this industry can be more than confusing sometimes so taking our time to guarantee everyone's needs are taken care of and ensuring they are on the path to Zen is important for us here! To hear about all of our Cannabis Advisors taking that extra step to guarantee you a positive shopping experience means everything. Thank you for visiting our team here at our Zen Garden and we hope to see you again soon!
February 17, 2022
I picked up a 1/4 Grow Sciences "Grape Cream Cake", and Potent Planet's "Hangar 18" today, and I couldn't ask for a better experience. My budtender, whose name I can't recall, was more than helpful and experienced. *He was sporting a Members Only jacket, as was I. Anyhow, this place is always friendly, quick, and quite helpful. BTW, the strains I snagged slapped. It took me 40 minutes to write this.
Dispensary response:
Good morning! We are jumping for joy after reading your review of our Local Joint location and crew! We are so glad to see that your Cannabis Advisor went above and beyond for you, leaving such a lasting impression on you. Here at Zen Leaf, we take pride in our large supply of products, ensuring everyone gets the best item for their needs. Nothing makes us happier than to see that our strains slap and that you are satisfied. We look forward to many more 5-star worthy visits with you!
March 16, 2022
July 6, 2023
Really good people and really good deals. Missy was my “cannabis consultant” and I couldn’t be happier with her service and overall vibe. She really helped me out today
June 14, 2023
Love this place! Great deals and great selection. Vibe is super cool and everyone’s really friendly. Missy has helped us a few times there and she is awesome!
Zen Leaf took this place over and has completely changed it for the worst. Everytime a new Zen Leaf change happens, it just pushes me closer to never using one of their dispensary... you lost touch with your market and are pushing customers away
Dispensary response:
Firstly, we'd like to thank you for taking the time to leave us your honest feedback regarding Local Joint and Zen Leaf, no matter which of our locations you are shopping with, we want that experience to exceed all expectations. We would greatly appreciate the opportunity to hear about your recent visit with us so that we can ensure that you and future guests to follow are given the best quality in customer care, products, and experiences. Please reach out to support-az@verano.com, so that one of our Support Specialists can assist and navigate this feedback with you. We look forward to hearing from you, as well as learning how we can enhance your visits with us in the near future.
April 11, 2022
May 6, 2022
Wonderful prices best products and friendly people. Will always return!!!!!
Dispensary response:
Good afternoon! You just made our day with this stellar review of our Local joint location and crew! Here at Zen Leaf, we are truly honored to have such kind and knowledgable cannabis advisors that go above and beyond, helping ensure you get the best products for your needs. Thank you so much for taking the time to show us some love. We cannot wait to see you again soon!
May 6, 2022
Love this place!!!
Dispensary response:
We are so ecstatic to hear you love our Local Joint location! We work hard to bring great service to our customers. Our staff appreciates your feedback and the recognition for their efforts. Thank you! We can't wait to see you again!
May 26, 2022
This is for service
The new phone system is a joke. I can’t believe you think it’s best practice to send all your calls to a secondary source. They sometimes are unable to answer the questions we have. So, SOL!! Makes sense.
Guess this was coming though, the second MUV, sorry Zen, took over
Dispensary response:
Thank you for your review P-Lo, we are always looking for feedback to improve and grow.
August 1, 2021
Thanks for the staff working Christmas Eve and to aclark for being a solid OG of this location going on 3 years. The man the myth the lej. He knows his products and never has steered me wrong by asking questions of my preferences not his. A true asset to this location and hope management notices. blessed holidays yall.
Dispensary response:
Wow, we are speechless and thankful for this overwhelmingly positive review you have left for our team members here at our Local Joint facility. Hearing about these positive encounters you are having with our team truly makes us happy to be a part of the medical marijuana industry and to continue doing what we do. It is a true initiative for our Cannabis Advisors to share the knowledge they have obtained so far about cannabis and provide our visitors with the best personable recommendations we have to offer. Thank you for the kind words left for our very special Clark, we are happy to have you a part of the Zen family and are looking forward to seeing you again soon!
February 17, 2022
They lured me in with day before specials. Point system changed after I've spent hundreds. Parking lot is full with no one in the despencory. You have to park in front of some factory and walk a block. For some reason the stuff that should be bought in jars is bagged up in there own bags.god knows what they put in it lol. You guys would probably bagg up red 22s if you sold them lol
Dispensary response:
Hey there. We are disheartened to see that your most recent visit to our Local Joint dispensary was less than 5-star worthy. We greatly appreciate you providing us with your feedback, as your voice does not unheard. At your earliest convenience, please reach out to our Support team at support-az@zenleafdispensaries.com and one of our Support Specialists will be glad to further assist you. Thank you in advance for your cooperation and patience, and we look forward to hearing from you soon.
February 19, 2022
March 22, 2023
Best service
March 25, 2021
used to like the drive from the far west to hit up LJ but sold to Verano? lol, no thanks and good luck #patientsbeforeprofits
Dispensary response:
Hello damagedgoods.623, we understand your concern. Please know that we are still the same team and that you can still expect the same great service. We are looking forward to expanding our community reach and are very excited for a bright future with Verano.
March 31, 2021