I'd been using their delivery service for about six months now. They were better prior to the pandemic. Now they don't care (as is evidenced by all of the recent one-star reviews. They mess up orders, have rude or unprofessional customer service reps (except for a very few good ones - good luck getting them) and are completely disorganized. What's worse, they'll admit it and just shrug their shoulders, as if that takes care of it.
The straw that broke the camel's back was when the annoying person texting for credit card payment told me that I couldn't wait until the driver got there. Yeah, right.
FYI, the only time I did that, the guy told me 30 minutes and then showed up an hour and a half later. They want their payment because then the driver gets tipped and now has zero incentive to hurry. I never did that afterward, and neither should you. Just don't respond, which is what I usually do. This time, I tried to be a nice guy and explain the situation. Well, the moron on the other end of the (925) 732-9098 number keeps texting me, telling me they can't do that, it's aganst policy, and they won't send the driver. Literally, 45 seconds later the driver is at my door.
I called the customer service line and got Jasmin. It was almost as if she went out of her way to express how much she really could care less about the issue, even while I showed her that they're still disorganized and that the driver showed up right after the aforementioned moron told me they wouldn't. "Well, can't do nothing about it," was Jasmin's response.
So, I closed my account.
Word to management: ask Jasmin to pull up my account so that she can show you I was spending several hundred dollars per month, which will now go to your competitor.
Teach your reps not to get high while working, and to learn to respect the "experience" part of any sale.
To the buying public: in the world of marijuana delivery services, these guys are all seeds and stems.