Ganjarunner used to be great, with emphasis on USED TO BE! Their inventory has sucked for weeks now. And today I discover their customer service sucks as well. Their new system to pay with credit cards called The Vault automatically included a tip to the driver which I didn't see before I hit Accept. I called and was basically told too bad. She kept repeating that the app did not put the charge there, which it did. They could have overdrawn my account doing that. The old Ganjarunner would have given me a credit on my next order at the very least. The driver was unfriendly and not helpful and not on the requested delivery window. I would not have tipped her. So not only did I lose $2.50 paying with Vault now I'm out a tip as well. I guess they're doing so well they don't need to worry about lost business cuz I'm out. They're not the only dispensary in town.
Ganjarunner has been sold. It is horrible now. No stock for weeks. Their new “vault” payment app is horrible; had illegal charges after using it. No response from customer service. Now using another company.
In the past, the delivery and customer service was great. However, as of late it’s as if no one manages the customer service side. I placed an order and it said delivery within 90 minutes. Well, 4 hours passed so I decided to call them. After 10 minutes on hold, no one answered. I tried again and someone hung up on me. I went to email them asking them to call me. They then emailed me saying they called me but I did not answer (wrong), and to call them back at the same number I had been calling previously. Again, no answer. Now here we are 8 hours later still with no delivery and no answers. A few days later I contacted them again and they actually answered... only to tell me that they were out of stock of my product and that they contacted me on multiple occasions... which was not the case. Long story short, they promised to deliver the next MORNING. Needless to say it never came. Glad I didn’t use my credit card!
I ordered a few CBD products on 12/17/19. I had a typo in my phone #, which customer service person Priscilla contacted me about & we fixed so they could request payment via the Vault app. I paid, & then proceeded to wait at home that night & the following day with zero contact. I reached out again, & to make a very long story short, over the course of the next few days they repeatedly “lost” my order & implied that it was my fault the delivery (which they finally attempted 12/22/19 at 10:00pm) didn’t occur because of the incorrect phone number, which was, if you recall, corrected the very day I placed the order. I finally asked to have the order cancelled & refunded, which Mayzee confirmed would happen. It never happened. On 1/4/2020, they finally responded to me & said I had never been charged for the order because it was canceled. I sent them a screenshot of my payment through the Vault app. They said they “found” it & would send it to the “higher ups”. Still no refund. Truly awful.
Doesn’t exist at location on the map
This was my absolutely go to for YEARS... and recently they’ve just gone totally downhill. The deliveries take hours, even though they promise is 90 minutes — when you call the follow up about where the delivery is, they’re not honest, string you along saying your delivery is next and act like they’re doing you a favor by doing their actual job... There are a myriad of cannabis delivery companies to do business with, I suggest trying another.
I’m a first time customer here. Sign up was quick and easy. The price was very fair and the delivery guy, John, was very polite and prompt. Highly recommend.
I love Ganjarunner. They always send me great extra promos on top of their amazing specials. Delivery is always on time & discreet. That's a big deal to me b/c I live in an affluent gated community. No bumping music or fast driving (our speed limit is a low 15mph), which is rare. Even our UPS/FedEx guys don't live up to the GR drivers! Communication is phenomenal. I always get all my questions answered thoroughly on the chat of their website. & when they can't do something, they make up for it with a discount code. They really take care of repeat customers. Can't wait for their point system to be up & running. Keep up the great work! 🔥🔥🔥🔥
You are the best Adam! Thank you so much for all the love. We appreciate you too.
they were great 🙂
Thanks Azalea! See you next time:)
Love the 30$ OZ so convenient and affordable
Hey Mattie! Thanks for the review, we should have those flower deals back in a week or so. Cheers!