Ganjarunner

We just bought a couple 8ths. $30 each plus tax. Delivery driver was fast and polite. But nobody told him he needed change even though we let them know before he left. One of the 8ths is great, while the other 8th is so dry and stale it crumbled into dust in my fingers. When we complained (in under an hour's time from the delivery), their response was "that's outdoor weed", as if that makes it ok to be stale and turning to dust. Outdoor or indoor, it has nothing to do with STALE-ASS FLOWER! PERIOD! Every delivery service is going the way of the birds. I'm going back to black market. This shit is absurd, and it happens way too often. Wasting people's money, and taking no responsibility for the shit products you sell. What a joke. Why pay sky high taxes when I get dogshit service? I shouldn't have to twist someone's arm to be treated with some respect as a customer.

I had been smoking Platinum Kush and loved it. I saw the strain on the website by Golden State Canna. I order three eights to check it out. The buds were in small pouches which had been flattened out. The buds were very tiny and could not grind them nor would it burn properly, I was told to send a photo of the buds and i would hear from someone. Actually i have not heard from anyone since then. I am disappointed by the lack of customer care. I buy a lot of cannabis but i will not be buying from Gangarunner. Money is hard enough to get let alone spending in on worthless pot. I would not recommend this service.

I just wanted to say that not only Does Ganjarunners have excellent products.But they're customer service says it all!!not only was I impressed but they have themselves a new loyal customer.I came across they're ad by chance but I'm so glad u did.Thanks Ganja u guys are #1 to me in delivery n customer service!!keep up the excellent job.People buy from Ganjarunners Best in cali

my order had missing items that the driver reported. a woman stating she's the top operations manager for all of Budee later got me on the phone to tell me that she knew i had paid for items that were indeed missing, and that she wasn't going to bring them until i gave back what i took. she went on to very gruffly accuse me of many things including repeated lying, dishonesty, thievery, "robbery by customer", and that she had reviewed "the evidence" and "the footage" proving that i had committed illegal crimes. she even expressed her annoyance at the time that reviewing the evidence of my crimes in "the investigation" took out of her day. i told her i didn't know what she was referring to and that she was making a mistake, she replied that no, i was the one making the mistake by refusing to admit what i had done. she was very angry and very very harsh. i had never been berated by a person like this before, she was really going bananas. later, a friendly person called to quickly let me know they found the missing items "on their end". meanwhile, we have been verbally assaulted, accused of many things and completely horrified by the experience.

I had a good experience with Ganjarunner. It's difficult to find good service and decent prices. I like their promos. It can get expensive so it's so helpful to receive discounts. I have had good representatives take the time to explain offers and help find right medicine for me. I will visit Ganjarunner.com again. Thank you!

Their delivery service sucks. You must schedule your delivery time when you order. The only choices are the hours. 11 am 12 pm, 1 pm, 2 pm ect. I'm not so dumb that I know everyone who signs up for a delivery at 11 am (the earliest choice) is going to get their order at 11 am. So the drivers start out behind. I too, have waited HOURS beyond the delivery time. I have called and was told I"d be texted the drivers' eta. Never happened. The same day, after no text, I called and was told she'd call me back with driver's eta. Never happened. I have to go to work in the afternoon, and can't wait beyond 2 pm. This last time was my day off. Scheduled it the day before, for an 11 am delivery. Didn't show up until 3 pm!!!!!! There goes my day off. I doubt I'll be using them again. I don't have an entire day to wait for pot delivery.

I’d used this service several times with no issues, but today I called for a scheduled delivery for 3pm. By 4pm my driver hasn’t showed up and there no update call, text or anything. I called to inquire where my delivery was and the woman told me I’d get a call back with that info momentarily. 30 minutes later, I hadn't received an update. I called back and they said “he’ll be there in 15” By 5 pm STILL nothing. I call AGAIN and this time, they say the driver is now 50 minutes away! At that point, I canceled my order. Unacceptable. Worst delivery service I have ever used hands down. Also, the drivers don’t carry change on them. Only service I’ve ever used where they don’t have change- they just take what you give them and pocket the difference for themselves. When I asked about that today I was told “oh you can tell the driver and they’ll apply the difference to your account” that information should be conveyed upfront when a customer first begins using the service. Lastly, their online inventory is often not what they actually have in stock. Never using them again.

This service used to be a lot better, until Budee took over. Now, they try to hide behind the fact that they don't have enough drivers for their crappy delivery. It's their own fault: if you have "delivery in one hour" on some of your products on the site, then YOU set the expectation. Accordingly, you deserve all of the blame if you don't follow through. I suspect they're all getting high on their own supply, but I've made my last order with these guys.

Ganjarunner used to be great, with emphasis on USED TO BE! Their inventory has sucked for weeks now. And today I discover their customer service sucks as well. Their new system to pay with credit cards called The Vault automatically included a tip to the driver which I didn't see before I hit Accept. I called and was basically told too bad. She kept repeating that the app did not put the charge there, which it did. They could have overdrawn my account doing that. The old Ganjarunner would have given me a credit on my next order at the very least. The driver was unfriendly and not helpful and not on the requested delivery window. I would not have tipped her. So not only did I lose $2.50 paying with Vault now I'm out a tip as well. I guess they're doing so well they don't need to worry about lost business cuz I'm out. They're not the only dispensary in town.

They take a while but I love everything else

Yesterday I must have called 20x with questions and issues of someone fairly new to the industry as well as a first time customer and everyone of the women I spoke to were more than amazing! The customer service I given to me before I’d even made an order was exceptional to the highest levels. My delivery driver Brown Suga was the sweetest, happiest woman. Best delivery driver I’ve had from any delivery service I’ve used so far! I am not used to being able to pay with anything but cash, and I’d used my credit card to order yesterday therefore forgetting to get cash for a tip, so I had to pay the poor woman a tip of rolled change! I was mortified but she made it seem like it was the greatest thing when I know it definitely isn’t! Lol. She was so kind to my oversized Labrador who barged out the door to get to her. I know I had zero worries of him being anything but excited to make a new friend but she didn’t, if she was anything but happy about a huge dog just barging out the door to get to her, neither I or my dog would know. I immediately felt Brown Suga, my driver, infect me with a great mood. Her smile, infectious happy disposition, and positive attitude had me adoring her immediately. I suggest this service and/or this driver to everyone and anyone! The 10% off for first time customers was great as well. Everything about the company and it’s employees is top notch A+ for me. I can’t get anyone to deliver to me because I’m outside the city limits, but I am disabled and unable to drive so it’s amazing to have someone deliver and my neighbors would never guess what was being delivered. Knowing I can get what seems to be great brands and products at competitive or cheaper prices is just another bonus. I obviously can’t say enough good about them by the length of the review! Lol

I love Ganjarunner. They always send me great extra promos on top of their amazing specials. Delivery is always on time & discreet. That's a big deal to me b/c I live in an affluent gated community. No bumping music or fast driving (our speed limit is a low 15mph), which is rare. Even our UPS/FedEx guys don't live up to the GR drivers! Communication is phenomenal. I always get all my questions answered thoroughly on the chat of their website. & when they can't do something, they make up for it with a discount code. They really take care of repeat customers. Can't wait for their point system to be up & running. Keep up the great work! 🔥🔥🔥🔥

I scheduled a delivery for 11am, and it was almost four hours late. After two hours, I called and customer service said the driver was 30 minutes away. After three hours, the driver was then 35 minutes away? The only explanation given was, "Sometimes things come up." Are you serious?! Also, how are you going to make people download a new app and pre-pay with a third party -- already very shady -- and not tell them about it at purchase? I had work today, and I scheduled this delivery at the earliest window because THEN is when I could take delivery. Ganjarunner didn't provide the agreed service or product at the agreed time. This company has caused me lost work and income, which is inconceivable when someone orders a simple delivery.

In the past, the delivery and customer service was great. However, as of late it’s as if no one manages the customer service side. I placed an order and it said delivery within 90 minutes. Well, 4 hours passed so I decided to call them. After 10 minutes on hold, no one answered. I tried again and someone hung up on me. I went to email them asking them to call me. They then emailed me saying they called me but I did not answer (wrong), and to call them back at the same number I had been calling previously. Again, no answer. Now here we are 8 hours later still with no delivery and no answers. A few days later I contacted them again and they actually answered... only to tell me that they were out of stock of my product and that they contacted me on multiple occasions... which was not the case. Long story short, they promised to deliver the next MORNING. Needless to say it never came. Glad I didn’t use my credit card!

I've placed several orders with Ganjarunner now and they are great. Fast, fast, fast, and the drivers are incredibly sweet, friendly, and discreet. You'll pay a little more than if you visit a dispensary, but it's well worth the convenience. Sign up for text messages and you'll be reminded of any daily specials. Keep up the great work, GR!

I ordered a few CBD products on 12/17/19. I had a typo in my phone #, which customer service person Priscilla contacted me about & we fixed so they could request payment via the Vault app. I paid, & then proceeded to wait at home that night & the following day with zero contact. I reached out again, & to make a very long story short, over the course of the next few days they repeatedly “lost” my order & implied that it was my fault the delivery (which they finally attempted 12/22/19 at 10:00pm) didn’t occur because of the incorrect phone number, which was, if you recall, corrected the very day I placed the order. I finally asked to have the order cancelled & refunded, which Mayzee confirmed would happen. It never happened. On 1/4/2020, they finally responded to me & said I had never been charged for the order because it was canceled. I sent them a screenshot of my payment through the Vault app. They said they “found” it & would send it to the “higher ups”. Still no refund. Truly awful.

This place rocks!! Hope to see some Left Coast extracts in stock soon!!

This was my absolutely go to for YEARS... and recently they’ve just gone totally downhill. The deliveries take hours, even though they promise is 90 minutes — when you call the follow up about where the delivery is, they’re not honest, string you along saying your delivery is next and act like they’re doing you a favor by doing their actual job... There are a myriad of cannabis delivery companies to do business with, I suggest trying another.

Ganjarunner has been sold. It is horrible now. No stock for weeks. Their new “vault” payment app is horrible; had illegal charges after using it. No response from customer service. Now using another company.

I’m a first time customer here. Sign up was quick and easy. The price was very fair and the delivery guy, John, was very polite and prompt. Highly recommend.

BEWARE! Ganja runner doesn’t pay its debts & will likely take advantage of you.

I just purchased some vapes and one was fake. Box seemed open and tampered with. I asking for a refund on my money

Amazing, friendly and fast service! Vanessa was the driver for my order and was amazingly friendly and helpful! Definitely would recommend and will be back again!

Ganjarunner offers great promos and their delivery staff is always extremely personable and friendly. However, all of the flower I've gotten from them has been dry so I just buy other products from them now.