I’ve been shopping here for years. They have the best deals. But their customer service is definitely going downhill. I placed an order online right before they closed, when I showed up the next morning to pick up my order they refused to honor the price that was on my receipt from placing the order. I’ve literally spent thousands here, and they turned me away over $12. There are too many dispensaries around for them to be treating customers any way they want. I will NEVER spend another dollar at Bloom. If you’re reading this I suggest Zen Leaf Germantown, they honor the price on the reservation every time.
EDIT: The manager called me to apologize and said she wish they would have known and they would have handled it. HOWEVER, 4 different people looked at my receipt on my phone and made the decision to not honor the price, then i left without purchasing anything, while i was leaving i voiced my dissatisfaction, then i sat in my car in front of the store for 15 minutes to post this review. The same employee that refused to honor my reservation came out to do a curbside order and looked right at me. THEY HAD AMPLE OPPORTUNITY TO FIX THE SITUATION. THEY DID NOT SEE ANYTHING WRONG UNTIL THEY RECEIVED A PHONE CALL FROM MARKETING REGARDING MY GOOGLE REVIEW. Just goes to show you that they will do whatever they want until they are called out on it. They offered a discount and to honor the price. I declined. There are 15 other places i would rather give my business to. Businesses that truly care about their patients without needing their corporate offices holding their hand to guide them.
It was my first time at this location and my experience was amazing . I was greeted right away. The staff are very engaging and helpful with most of your questions. Rose was so amazing with providing me with valuable info. Overall great place And great staff .
I love the staff. Rose one of the staff members has really truly helped me a lot of times. She always great me with a smile and by my first name. She really make me feel like family. Rose has assisted me with product information and has always taken her time with me. Rose is great she deserves an A++.
I visit Bloom on a regular basis because of the Excellent and Knowledgeable staff. One Staff member that stood out, head and shoulders above the rest that day was, ROSE, always smiling and plesant. She really made my day last week, by taking the time by helping me understand how the allotment system works and helping me chose the best products for my medical condition.. Thank you ROSE, you're a true asset to Bloom. Keep up your fine work.
The lady that helped me was super nice and very helpful in telling me what’s the strains she thinks it’s better cause of course I’m going to listen to her cause she works there and knows best 👍🏼 she was a doll in helping me 😌
Stephanie is amazing! She's fast and efficient, knows her product and Her customer service is phenomenal she truly deserves a raise. While there I heard a song on the radio I fell in love with she wrote it down for me but o unfortunately forgot it there. When I got home I saw a text from her saying the name of the song because she saw I forgot the paper ugh I'm impressed !!
I like how the the workers are very knowledgeable about the products and if you have trouble choosing something. Trust me, they’ll give you great recommendations
Bloom has a good variety. I happen to like preroll so I go there mostly for those. Their rewards program is great and the staff very polite and knowledgeable. I recommend going here if you have questions about what strains can help you.
The staff at Bloom is knowledgeable, courteous, comforting, and trustworthy. There are few places I feel as comfortable, accepted, and understood than I do at Bloom. I highly recommend this dispensary!