Honestly, this used to be my favorite place in the world to shop. Now, it’s time to reveal the slimy underbelly of this snake. As we all know, leaf is in short supply and gets reserved quickly. Because of this, I sit on the web refreshing constantly. I have now seen, on more than one occasion, where product is listed and is immediately unavailable. I have even called to inquire and been told it’ll be taken off the website immediately, only to be there for hours. Coupled with this, I have been in the dispensary on at least three occasions when leaf was not the menu but the staff had a certain amount “stashed” in the back that got offered to customers. Finally, I bought a defective cartridge. The glass was literally not attached and the product all leaked out when I laid it on my table. I Returned it with the box, per their policy. I was treated as if I was a thief. I was accused of using the cartridge and detaching the glass. ( if I could do this I wouldn’t be sitting in have a dozen disposable cartridge with 20% product left in them) I asked the manager to show it to the rep. A week later, when I inquired, that manager was no longer with Cure. The acting manager put me in touch with the rep who agreed to replace the cartridge but I needed the box. When I went back to Cure my box and cartridge were nowhere to be found. Even tough others saw me return it, Cure did nothing but blame the previous manager of throwing it away. At 64 years of age I can honestly say I never seen a company refuse to correct such a situation especially when the rep agrees to take it back. I even tried to find corporate on line but the best I found was a contact us box, which I did and did not get a response. Since the next closet dispensary is about an extra 45 minute drive, I’ll probably go back, but when a new one opens, that’s where I’ll be. I don’t like product being listed they don’t sell, I don’t like staff being able to hold back product for their favorites and I don’t like any company where they treat the customer as a criminal with defective merchandise and not take care of legitimate concerns. The products are all ridiculously priced. I rather pay a couple bucks extra to be treated fairly.
A bit far out, Would like to see dispensary opened in Harrisburg area but it’s still worth the trip to Lancaster for the quality of service product and selection not to mention friendly and knowledgeable staff. Absolutely well worth the drive! Thanks guys
Great atmosphere and helpful staff! Can’t wait for the next time!
The staff has been extremely helpful. They have made many great recommendations. Knowing what terpenes are in the THC/CBD has been such a help. I can see what does what and pin point what is the most helpful.
Great staff, great selection, does get backed up but when not very fast service.
Very helpful and friendly staff. The pharmacist was so knowledgeable in what would help me to relieve my pain.
I highly recommend!!!
They can't seem to keep up with supply and demand. The consultants are very friendly and caring! I consider it my home dispensary
It is so nice going there, they are very helpful they make it very easy to buy the products and answer any questions you may have
Staff is great. So Far my favorite dispensary.