Hi Jake, thanks for stopping into our dispensary. I’m deeply disappointed that the interaction was far less than satisfactory. We pride ourselves on our customer service and we dropped the ball. You’re right to be disappointed; we have to talk the talk and walk the walk. Please return with the new pipe and we will gladly exchange it and make your extra trip more than worth your while. Ask for either Sam or Ben. I look forward to the opportunity to make this situation right with you.