I have been a loyal customer since 2016. I am a medical/disabled customer. Placed in store and delivered orders. Never bad experience until yesterday. Call center personnel could not or would not determine what happened with my order. It was on the way but yet declined. The reason for declining was never told to me. Eventually had, after placing two subsequent orders (also declined). I placed a third order and drove 40 miles round trip for pick up. I am terribly disappointed with Tropicana Dispensary. BTW was promised the manager would call…still waiting.
I figure its time to embrace the online review era and I have to start with the dispensary that is the benchmark for every dispensary I go to. Because it was the best experience i ever had, after mediocre experiences. So as an ode to the greatest ill have them be my first review on Leafly.
I have been going to essence since the beginning. Every time im in Vegas I always seem to regret if i stray away from Essence. I have experienced so many strains and have never been disappointed in their selection. I stick to extracts, distillates, and good flower mostly of the sativa variety. For which they never disappoint. Prices have always been some of the best, I always love hearing i have reward points every time i return.
But lets start about the great.
Great atmosphere, clean, friendly, knowledgeable staff. I know what you are thinking this is everywhere so what separates them. its the way it all flows so fluid, From the when you hit the door, show id, walk in wait and step, see the selection. Hear the recommendations and ultimately end up with products that never disappoint. its an experience where its never been rushed, never been hurried. They always have enough staff to take care of everyone. The vibes make you feel like you can enjoy the experience. The prices often beat other places i go to.
They do run out of things that are popular, so when you go on peak times in vegas. This can get frustrating. The solution tends to be buy it while they got it. this isnt always the case, but again popularity and time of year play a large part.
I know for some it can seem a little sketchy. Between the location. But i don't see it as a negative so much. Its a great spot. But i have had others comment they wish it was in a better spot. But personally im not sure where that would be. I mean "Its vegas baby".
its not so much on them, but duds happen. They will usually offer solutions on unknowns. But i always am weary of the precharged/prefilled carts. I cant say that's on them. I do wish they'd stock more carts for batteries. But thats not a negative as much as personal preference. But who can complain about 10+ options every time.
because every time i go here the experience is so fluid, so positive, in dozen of times stopping through. They have never let me down. For that they will always remain my number 1. Every one can be equal to, but ive yet to find a greater than. Thanks to all the people over the years that have made the experience so amazing.
Went to pick up some concentrates and flower and i always find the best stuff at some of the best prices in town. Im a regular at essence west and one of my favorite bud tenders there is Jeremy V! Shout out to him! he always pick me the best stuff and is super helpful!
Gabbi is fabulous to get as my bartender! Gabbi is extremely knowledgable and always know's exactly how to help me. She should be commended by her managers everyday. Thank you Gabbi for an awesome experience everytime I come around. You should give Essence a try, and ask for Gabbi if you want a real pro!
These guys know what’s up. They’re friendly, knowledgable, and they’re not going to try to sell you stuff just to gank you out of your cash. They’re also really fast so you can get out and on with your day, and not spend it all waiting in line. I came in both times with an idea of what I wanted, and Jeremy and Dorian were hugely helpful as far as pointing me in the right direction and explaining what would work best for my situation. Great people, great service, really groovy experience.
I'm a novice when it comes to all products marijuana. I came to essence to get some wyld edibles that i'm comfortable using before bed. I'd like to give a huge THANK YOU to Sabrina! Her knowledge, patience and kindness are unmatched by anyone I have ever dealt with at these cannabis stores. Sabrina was patient and had a great sense of humor when it came to answering my questions and trying to fit me with the best product to help me deal with my pain and sleep issues. If she was unsure about an answer she "googled it"! I haven't used any of the products I purchased yet but I would like to let anyone know, if you are new to weed\cbd etc ask for Sabrina! Kudos to her for continuing her education! Definitely an asset to essence!
When this place first opened it was great now it sucks! The menu is awful! They never have the Value shelf and they changed it to a more luxurious theme which yes it means they have more “luxurious prices”. This dispensary has been my go to since they opened but I will be looking for another dispensary and highly recommend everyone else does so as well.
the location is great but I'm here because of Sonya.
I wanted to do a delivery service and it ended up being a pick up service. Sonya texted me and asked me if the order I requested was meant for delivery or pick up. She changed it to delivery and told me about the $10 charge for delivery. Sonya was on top of it when the delivery service company that they have to work with was taking longer than expected. it took Blackbirdgo 2hrs and 25 minutes to bring me my supply. What's the worst is that I had to get the ETA from Sonya because Blackbirdgo didn't text me and only did after Sonya had to call the dispatcher asking for an ETA. Then it took them another 15 minutes from the ETA they had said. Sonya thank you for making it worth while. I almost denied the order but I kept it because I didn't wanna do your company wrong when you were there to help me out. it's your delivery service company that I am so upset about. I wouldn't recommend delivery until another company can be better at doing their jobs and it doesn't take 2.5 hours just to get your order.
Drove 82 miles one way to secure a strain I can not get locally. The employee put the incorrect items in my bag. I called and the manager was helpful. I do not wish to, nor should I be expected drive 164 miles to correct this mistake. I've been assured they will find a solution. I appreciate a company that desires to correct an issue not blow someone off.
DEALS ARE GONE! I used to love coming here for their daily 25$ eighths, but now over the past month they have gotten rid of their deals. They have also capped out the max discount from 30% to 20%. And on top of this they no longer have 3 shelves of flower. It used to be premium, too shelf, and the lower shelf. Now they have moved all the lower shelf product to the middle shelf bumping their price up along with it. Text deals no longer last all day, now you have to go during popup events that last for 3 hours max. I used to love this place because it was local friendly, but now they want to slash deals and maximize profit while giving the customer the finger. It's a shame, was shopping here for over a year now I'm going elsewhere.
Amazing spot, great products, amazing staff! Everyone who works there is so nice and cool. Lauren gave me a free gram joint on my birthday and when my pen battery broke (brought from home), Christopher hooked me up with an awesome new one for free. I love this place and everyone in it!!!
This is my go to dispensary. They have a great selection. Their prices are always good. The only thing I wish they would do, for people like me, is actually put the terpene content of the available strains on their website. With the massive selection they have some strains are not the most common of strains. Putting the terpene content on the website would be a great convenience for people like me that like to do research before hand, know what they want before getting there and then get in and out quickly. Overall Essence on West Tropicana is great!
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