I cannot even describe how disappointing my visit to Grass & Glass was. I travelled to Seattle to visit my husband for Christmas (he's American and I'm British), and we were desperately searching for some Pink Cookies (flower). We called four stores to check stock, and Grass & Glass were the closest, at 4 miles out, to us.
We travelled 35 minutes, two days before Christmas, at 11pm to buy a large amount of Pink Cookies. Upon entering the store, we headed to the nearest sales assistant to show ID, and my husband presented his US veteran card. While he was doing so, I noticed a print out that was taped to the wall which had a clip art of a passport with a big crossed out circle over it. So I'm standing there thinking, "What the...". The assistant then said that they can't accept his veteran card as a form of ID - bearing in mind this is the first of AT LEAST 20 stores to have an issue with it - and they needed an in date driver's license. My husband's Texas state license had just expired a few days prior, so he was out.
I then went to show my passport, and the guy says they don't accept passports as a form of ID.
Was this a joke??! *Spoiler alert* it was not. They do not accept ANY passports, and they've been caught selling to underage customers using fraudulent passports. So, instead of giving their staff training to recognise valid passports, or even investing in a biometric scanning machine, they now don't accept the WORLDWIDE MAIN FORM OF IDENTIFICATION.
And with that, I'm out.
1/5 service (purely as the guy was so apologetic, not your fault your business owners suck <3)
Do not pass go. Do not collect £100. Definitely do not recommend.