I have been a medical patient since July 2020 and regularly visit Harvest. There are no words to describe the absolutely disrespectful and heinous treatment I received today. Never once have I walked away from a dispensary shaking and in tears because of how I was treated.
I went into Harvest today with an online order for 2 Select Elite Live Resin carts. The live resin carts are carts that I FREQUENTLY purchase and purchased specifically from Harvest due to their 25% off select Elite cart. I have taken advantage of this deal this month before with zero issues. Well, today was different. I was taken to check out and the deal did not apply. TRAVIS verified that the deal was still online and called the manager over to override the discount since he acknowledged it should be there.
This is when it got absolutely terrible. Damien(manager, supervisor, jerk) came over and instantly looked irritated. He proceed to rudely tell me I was not eligible for this deal due to it being the live resin. I began to explain to him after I left him finish speaking that I have used this deal before and he RUDELY interrupts me to tell me the deal changed. I asked him to verify when it changed because the website shows 8/29/21 it started. He proceeds to over and over again tell me I am wrong and that he will not honor the deal. I proceed to show him the deal on my phone and how if you click “shop these deals” it pulls up the live resin carts. He proceeds to say over and over again “that’s fine. I’m not overriding it.” This dude was so absolutely terrible to me so then he leaves and Travis tells me that I can get the deal on the other carts but if I want to PICK the carts I had to get back in line with all the walk ins. It’s 8pm at night, I AM A MEDICAL PATIENT who needed her medicine with no choice but to purchase what was picked out for me after a manager couldn’t acknowledge the business they represents mistake. I proceed to point out that not honor the deal they very clearly have posted is ILLEGAL.
Damien then proceed to try and “fact check” my claim of receiving the deals before and went through everyone one of my purchases for the month of September. When he found the purchase he acknowledges I got the deal the last time but still wouldn’t correct even though your advertisement clearly stated
This entire experience could of been avoided if Damien took a step back to acknowledge what I was saying and committed to finding a solution together like anyone else in customer service/management would do.
I’ve been coming to Harvest for awhile and every few days I am in there spending hundreds of dollars. I rode through the long lines, inconsistent products and all the grumpy staff every single time but being treated like absolute crap is a no for me. Travis even acknowledge that this is not how you should treat “valued customers.”
Lastly, I do plan to escalate this wherever I can. BBB, attorney general, or wherever. Not honoring a promotion you have listed is illegal. I don’t want to be that person, but the way that I was treated this evening I feel like this needs to be reported so no one ever has to deal with harvest crappy managers like I did again.
Attached are the receipts Damien pulled when trying to “prove me wrong.”which clearly shows the deal applied the last time anyways.
As well as the deal and the options that pull up when you click “shop this deal.”
I am not sure harvest can ever earn my business back.