It's a good thing the atmosphere is pleasant because you'll spend a good 45 minutes to an hour there, even if picking up an express order. Because it tends to get crowded waiting around for S-L-O-W service, I took off a star.
The staff seems like they're probably really trying but are very poorly trained.
Prices are the highest on most items, second highest on a few, of all the central IL dispensaries, and seem to be ever-increasing.
If they actually have what's on the menu (other than single grams or shake), get it while the two units they ordered of that item are still in stock, but expect to find that the menu doesn't quite match inventory ever.
I've been an MMJ patient for a couple years now, and HCI used to be my go-to. Now it's my last resort.