So sorry to hear about this. To clarify, we at Healthy Pharms offer a 30 day return policy for products that are not to our patient satisfaction. With this, we offer in-store credit, for the return, or an even exchange for another product. Our goal is, always, to help you find a product suitable to your needs. Again, we apologize for the inconvenience. Please feel free to come in, or contact us, so we can correct any confusion.