“Ordered online for the first time. The website didn’t have all the options available but when I walked in, Isaac was very helpful and showed me all my options. He also helped me get all the discounts for my purchase. Kate was also very helpful online and in store regarding my online order”
“I’ve been a long time customer, even signed over my plant count to become a member almost a year ago. Recently, I purchased a Tier 3 ounce of Sour Diesel using their online ordering and was extremely disappointed. The buds looked horrible, literally an entire ounce of not even popcorn sized buds, like someone dumped the last of the jar into my dram. The part that gets me is I even made a note in their “special request” section stating “the bigger the buds, the better”. If larger buds weren’t available I would’v preferred to be informed by text or in the store instead of finding out at home after the sale was finalized. Part of it is my fault for not checking there, but this isn’t the first time I’ve felt jipped when purchasing a larger quantity of cannabis. Again it is Tier 3 on the menu, but there was another time when I bought Tier 1 with the same results. Either way if it’s not marketed as shake or popcorn, I expect decent sized nugs especially when shelling out for higher tier pricing. I think the true issue lies not in the bud sizes, but in the technique used by a couple of bud tenders when weighing out large quantities of cannabis. I’ve witnessed one bud tender in particular who just pours straight from the jar resulting in a mismatch of buds often heavy on the tinier buds (even after I let her know I prefer the larger buds if possible). When I’ve asked for larger buds from other bud tenders in the past they have had no problem spending the time to pick through the jar even going as far as to grab a fresh batch. This is what I loved about IWC! One of the few places in town that weigh out each gram; even allowing customers to tailor their purchase to their wants/ needs. Recently, I have not enjoyed that luxury and it is quite disappointing. I come to IWC for top quality cannabis at a respectable price. However, now I feel as though the bottom dollar is beginning to out weigh the quality and more specifically attention to customer’s satisfaction. I’m quite upset as I have called IWC my care taker for quite some time now and have even made single purchases of over $1k, but I’m afraid after my last few experiences I might look into moving my plant count and business to a different care taker in the Fort Collins area. Really sad to have to write this review, but this past ounce was not worth the $140....
- Long time buyer, first time complainer
Also I do have photos of the sad, sad tiny little buds upon request”
We're sorry to hear you're having an unusual streak in seeing smaller buds in your purchases. Our in house grow provides us with large quantities of flower that break down as our jars are sold out of, which can result in a concentration of shake in the jars. We shake these jars through a standard sized strainer to reduce the issues of serving shake, but buds larger than about three eighths of an inch will remain. We truly love our long time customers who have been with us through the years and helped us become who we are today, and we hope you'll give us another shot. Online ordering should never be used as an excuse to give customers lesser product, but to provide an ease of access and further convenience when shopping at Infinite. We look forward to seeing you again - we'll have the big buds waiting for you!