High there! We're sorry you've had this experience, however, we do NOT leave orders in the mailbox for cash-on-delivery orders. We did not receive any credit card authorization form from you in order to process a prepaid order. Prepaid orders may be left in a mailbox or safe drop location, as per the customer's request, without incurring a reshipping fee of $25. Please refer to our FAQ section of our website for further clarification regarding our delivery policies. Thank you for supporting Lotus Toronto! Stay lifted!
High there! We've resolved this issue with you directly! We definitely have a hard time operating in this industry as it is still a grey area - however, we are constantly working hard to find new ways to make our services as accessible as possible! Thank you for your continued loyalty and support!