I ordered from Primo Medical multiple times, but I did not write a review because I wanted to be sure of the review I give. The staff at Primo is excellent and professional, but one rep in particular I have to give a shout out to is SARAH!!! Today when I ordered my delivery was slightly late due to rush hour traffic, so I called to see what the status of my order was. Sarah answered and at first I gave a bit of an attitude just to see how the staff is trained to respond and/or if they're even trained in this area at all...plus I was in a lot of pain due to having Lupus and not being in remission. Sarah apologized for the slight delay and remained extremely professional. I was completely taken back at how professional she was since I haven't experienced this level of professionalism from other medical marijuana dispensaries in Southeastern Michigan. Sarah had a way of calming me down and reassuring my satisfaction with her professionalism, kindness and gentle spirit. She even compensated me for my late order without me having to ask. She even followed up with me via phone when my driver was in route, when he arrived and made sure I was happy with my product. Again, the entire staff at Primo is extremely professional and knowledgeable, but Sarah takes the cake for exceeding her duties. I'd absolutely recommend the manager and/or owner considering Sarah for a leadership position. Thing about this is, I'm a professional Medical Marijuana Dispensary critic (M.M.D critic) for Leafy and Weedmaps. I get paid from both sites to give such feedback for true and accurate reviews. Sarah, the manager and the owner did NOT know this at all yet they remained professional and showed they care. Primo has a huge inventory including top brands and so much more. I can get information on ANY product from any staff member and I know it's accurate which puts my mind at ease and I can enjoy my product. The delivery people are very professional, kind and personable when needed. Delivery is fast which is why I called to see what happened in the first place, come to find out my slightly late delivery was just a human fluke. I cannot thank Sarah enough. If it wasn't for her professionalism I would have given a different kind of review to Leafy and W.M. As a professional MMD Critic, I will ONLY be getting my medicine from Primo medicals from now on and I suggest you do the same if you want quality and excellent customer service from a staff who cares about you as a patient and not about their profit.