April 17, 2022
Been going here for years, since they opened. I've worked with their parent company, Groundworks, as well. But after today, NEVER AGAIN.
The young woman who identified herself as the Manager has a really unique approach. She insisted my OMMP card was expired (not for another 11 months, I know math is hard, but c'mon), then quoted me a price of $18-21 for some Pax pods. When I said I wanted 10, she said it would "need to be two separate transactions", which is not correct, but also very, very out of compliance with OLCC regulations.
She rang me up and upon exiting the store, I saw that I had been overcharged by a fair amount. I immediately walked back in, and showed her the receipt, explaining that I had been overcharged.
She became incredibly irate, and began berating me that "I can't change the prices!" I tried to explain that I wasn't asking her to change anything, but that less than 3 minutes ago she had quoted me a lower price. She became unhinged, telling me she was the manager, and I had "TO LEAVE MY STORE! NOW! GO!"
It was hands down the WORST dispensary experience I have ever had in multiple states, and more than a little troubling that she wanted to break the law by ringing up two transactions. Bad actor in a regulated industry that heavily penalizes those out of compliance, as well as being a rude, unprofessional and overall unhinged rep for the brand.
AVOID AT ALL COSTS, there are over 200 other dispensaries playing by the rules and don't treat customers who drop 200+ dollars in a single transaction like garbage.
