Atrocious recommendations. I asked for a 2 strains, one for sleep time and another for clear-headed motivation. Person recommended 2 strains, then when I asked a question they flip flopped which one was supposed to make me sleep and which to keep me productive. Finally, she changed both strains and, tah dah, both strains are meant to, and do, make me totally wired. I like using bud tenders to get good recommendations, however, this experience makes me eager to stop. With the price of oil in mass, I’ll be dammed before I come back to this chain.
Always shop here or The Pass, but lately Theory has stepped up theyre game. They now offer a MUCH bigger selection and they will tell you and try to save you money if you buy 2 of same item on certain things. The employees are ALL incredibly friendly and knowledgeable and they will do theyre best to help you with any problems or issues that may arise. (Which almost never do) If you live in NW CT or around the area of SW MA this is your chance, GO CHECK THEM OUT!!! You will be happy you did. Nothing but good things to say. Last winter when it was real cold they had outdoor heaters and hot chocolate for people in line waiting. But usually there is no wait outside or very short. Great place great people great products!! 👍👍
Spent thousands here, had an issue where two 1/8ths were not only terrible quality but also under weight and they did nothing but say all sales are final. This is not how you treat repeat customers. Avoid this place.
Pre ordering is ridiculously easy to do online, and you can pick the time down to the half hour to plan your day around. Not sure why so many people are complaining about a convenience. The staff is extremely helpful, understanding, and they worked and continue to work to make the building and transactions safe for patrons and each other during the COVID-19 pandemic. They created innovative and creative solutions where other businesses could not, and I don't think they receive anywhere near the number of "THANK YOU"s they deserve from the community that they serve. So, Theory Wellness in Great Barrington, on behalf of the community at large: thank you for everything that you do; dealing with the public is never easy, especially this past year, and every staff member I have met has handled it with as much positivity as they could. We appreciate it, and we appreciate you. Cheers.
I Love This Place! Definitely Helpful, They Always Put Me On To New Stuff, And Give Me A Quick Review On Some The Buds I’m About To Purchase At The Counter. Always Clean. Not Too Pricey And The Buds Are Always Grade A Quality. They’ve Been Doing Online Orders For Awhile Now Which I Don’t Really Mind Since Even With A Long Line, I’m Usually In And Out In 10mins Or Less.
It was the worst experience ever, sale staff offered no assistance. Only one person was allowed within the store I’m Assuming this was Covid related but I’d rather not place my online form their parking lot,,, Bottom line “recreational line sucked” Was my first time, it was my last time. Not going back!
The people are remarkably organized, and nice, even in this COVID era. The MA taxes are onerous. I have been buying rec. from Theory for 2+ years now and I can say that 90% of my flower purchases were dry as a bone. When I used my grinder the it nearly turns to powder. Admittedly I have been spoiled by earlier experiences in LA, which has stellar, fresh and sticky product. TW has gone through a number of limited flower scenarios. And now seem to have more that one source besides their own grow entity. (and the second source is dried out too. But what are they doing? Bad storage? They seem to be selling pretty quickly -- why then would is always be dry as a bone? :-/
The staff is great. They are incredibly friendly, fast, knowledgeable, & efficient. They care a wide array of products: dabs, vaporizers, rolling supplies, rigs, & pretty much anything else you need to enjoy cannabis. They care small batch strains that are definitely worth checking out.
Recommendations: Goldmine X C99, French King, Blue Steel (especially the sap), LA Kush Cake, Mandarin Cookies, Monkey Mints, & Gas Valley.
I don't think my review will end up appearing.
I'm writing just to complain of the boring and totally uninspiring flower offerings by Theory Wellness.
In my opinion, your flower and pre-roll offerings have gone downhill in 2020.
What happened? You used to have the best "Mimosa", "Ghost Train Haze", "GSC", etc.
For most of 2020, all I've seen is sub-par offerings.
This has kept me away. I was such a good customer of yours in 2019. Not anymore.
You pretty much have lost me for good.
I love the concentrated from Theory Wellness GB. Frequently, I purchase the BeWell Keef. The product is second to none and I will be shopping here again. A few weeks back I purchased an ounce of White Knuckles and it was some of the best looking but I have seen since Toronto and Las Vegas.
I have been to Colorado, Las Vegas, Alaska, mass and California and tasted some of the finest marijuana in the country. Theory wellness in great Barrington has by far the worst flower I have seen. I ordered SFV OG which typically is one of my favorites but the terrible trim job and foxtail structure made this the most opposite of a “ Craft Cannabis” experience I have ever had. The staff was super friendly and the setup for covid was on point but the weed was absolute crap for 55 an 1/8. If your from a neighbor state your probably doing better on the street. In my opinion everyone could learn from Cali or Colorado on how the flower should be done. Sorry for the rant but I feel like I was ripped off by a dispensary that claims to be small batch craft weed store.
When we arrived, we didn’t know it was Pick up only. The guy in the parking lot told us to place an order and would help us if we had any questions... then disappeared. I understand it’s crowded and you have to get people in and out and follow all these extra procedures but there was no customer service
The only reason I’m giving it two stars is because the girl who rang me up was very personable
Berkshire resident & long-time patient.
Jars for flower are great, still in use.
Maybe it’s because I’ve experienced exceptional & benevolent patient support at all other dispensaries in the county, but I find the staff & atmosphere to be haughty & pretentious in comparison. I used to stop by whenever I drove through GB, but I stopped a while back since the patient experience is far superior at other local dispensaries.
I love this location. Friendly staff that are knowledgeable in regards to what’s for sale. Highly recommend. I have gone several times. And the quality of the products is great from flower, my favorite has been Pink Chameleon, to the concentrates, I really love the CBD, THC 50/50 ratio concentrates.
I love to shop here.
Good buds and budtenders don't rush you like I've experienced in Colorado.
I wish the prices were more inline with the street prices.
I pay double here. But the quality is not double. Hopefully the market will work itself out .
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