They are always very quick to get my order to me, and very willing to answer any questions I have. I really enjoy shopping here and will continue to for as long as I live in Roch.
Always happy to see the cheerful staff. They are well versed in the attributes of the various strains. They are excellent shamans on the road to good vibes.
Absolutely love this dispensary! A different strain was suggested and I finally found relief from horrible insomnia!
I bought the infused hot cocoa and after trying to follow the instructions on the bag for at least 10min. I got frustrated and cut it open and when I tried to transfer it to another container I managed to spill a good amount I couldn't save. When I reached out to BR I heard back within 24hrs and received a phone call soon after. Kathy from marketing not only gave me my money back, but she also threw in some merch!! I am so impressed with the speedy customer service!! Thank you for a very positive experience!!
As a medical customer, I've been to many other dispensaries in a wide area, checking them out. Berkshire Roots is by far the best of all those I've been to. Great specials and benefits for people with a state Patient ID. Always a fast track line for medical people so you don't have to wait if it's busy. (Not sure what the other reviewers were doing, maybe they missed the Medical Aisle sign?) Will always be back again, won't bother with anywhere else. Always great selections at reasonable prices and often have good specials and discounts as well, and a good atmosphere. Always a very nice experience.
A great local dispensary. The staff is always friendly and easygoing with a nice variety of products.
I absolutely love this dispensary. The staff is very helpful in finding strains/products and giving you the best deal. There is lots of variety that are not too costly.
Brooke was great assisting me with a small issue with a past order. They made it right on the spot. This here is the exact reason (besides prices) I have been coming here for years. Anyone reading this should give them a try and amaze yourself with great products, friendly staff and a relaxed experience. They will take care of you and point you in the best direction for whatever your cannabis or cbd needs are.
I’ve always loved this dispensary. The owner and her daughter are absolutely wonderful and the budtenders actually know what they are talking about. Every time I visit this dispensary, I leave in a much better mood. They definitely live up to their store name! I would highly recommend this dispensary to new patients and veterans alike. All around a great place to purchase your medicine. They’ve also got great deals and a great range of products. I absolutely love this place!
Love going thru the drive thru!! Employees are super helpful and I am comfortable looking and not feeling rushed.
Great service, and over the past months, the bud has grown in quality. A good spot to check out.
They have cool stuff but I tried their flower and it was some gas. Def making it my regular spot.
Staff is always helpful and very friendly. Prices are comparable or better to any legal dispensary. Very chill decoration’s and clean. Always look forward to going and seeing what new products they have!
Steve Steve is the man! So knowledgeable, so amazing and friendly! We ask for him every time! Give that man a raise. :) see you next week! Big Mike is a wonderful soul as well! One of our favorites! --Val n Jen!
The staff is friendly and helpful. Anjel took the time to find out what I was looking for, then gave me options with explanations. The space is welcoming and in a safe area.
I'm really beginning to hate their website it has become almost impossible to place an order ahead of time because the site keeps freezing up.
First off, I just want to say I love your bud tender Anthony. He fully made my day. He deserves so much love and praise. He was thoughtful, helpful and just incredibly lovely to talk to. He talked to me about your patient journals, helped me find a strain for my migraines and he was just a joy to talk to.
I love this place. The staff is so knowledgeable and friendly. They will actually take the time to explain things to you. Definitely recommend.
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