Been here quite a few times. In general it’s definitely NOT my favorite place. Staff tends to be lazy and slow. Your lucky if they get off their phone to acknowledge you let alone help you. However, if I’m looking for a specific product I will go here.... until today. I see they are having a special on a strain that I have been wanting to try. So to not waste a trip across town I buy 6 of the cartridges (3 of one strain & 3 of another) that I was wanting to try. Place my order online, use the curbside pickup, give them enough time to get my order together and make the drive across town. When I get there 1 of the strains that I ordered they don’t have at all and the other strain they only have 1 of. Out of 6 cartridges that they advertised and took orders for, out of the cartridges that I drove clear across town for, they have 1! No phone call, no text, just had me drive clear across town to NOT have the product that they said they had and that they allowed me to place an order for. What if I would have had it delivered? Would they have called then or would they let the delivery driver bring the complete wrong order? Of course they would have called. Yet when it’s the customers time and gas, nothing. Let us, the CONSUMER, waste our time and money. This shows exactly what they think of their customers and how much they value them. I truly hope somebody other than the inept manager I already spoke with at this location reads this. This business practices will NEVER win over your customers. Your employees and “managers” laziness will undoubtedly cost you far more business than will ever bring in. I for one will NEVER spend one thin dime at The Source. Far too many dispensaries in Las Vegas to spend my money at an establishment that does not value me as a customer. As I was writing this I looked up the cost general cost or acquiring new customers as opposed to retaining the customers you have. Allow me to post just the first 2 sentences of an article I just read. Did you know that it costs five times as much to attract a new customer, than to keep an existing one? The first rule of any business is to retain customers and build a loyal relationship with them, and thereby avoid customer acquisition costs.
First off, thank you for your detailed and honest feedback. We know that you took time to provide context and appreciate you doing so. While we do our best to maintain a healthy stock of our products, we unfortunately do run out of stock when we are running sales like the ones during this last weekend. It's never our intention to inconvenience our guests in any way and we care a great deal about every experience you have with us. We apologize for your experience and are thankful for you bringing it to our attention. I'd love to hear more about your experience and would appreciate the opportunity to dive deeper into this and help make things right. If you could please reach out to me directly (I'm Chris by the way), I'd appreciate it, my email is firstname.lastname@example.org. Thank you, looking forward to hearing from you.