Dispensaries open now in Pittsfield, Massachusetts

I bought the infused hot cocoa and after trying to follow the instructions on the bag for at least 10min. I got frustrated and cut it open and when I tried to transfer it to another container I managed to spill a good amount I couldn't save. When I reached out to BR I heard back within 24hrs and received a phone call soon after. Kathy from marketing not only gave me my money back, but she also threw in some merch!! I am so impressed with the speedy customer service!! Thank you for a very positive experience!!

As a medical customer, I've been to many other dispensaries in a wide area, checking them out. Berkshire Roots is by far the best of all those I've been to. Great specials and benefits for people with a state Patient ID. Always a fast track line for medical people so you don't have to wait if it's busy. (Not sure what the other reviewers were doing, maybe they missed the Medical Aisle sign?) Will always be back again, won't bother with anywhere else. Always great selections at reasonable prices and often have good specials and discounts as well, and a good atmosphere. Always a very nice experience.

The staff is very accommodating and knowledgeable. I needed a strain that was good for pain relief, the bud tender knew exactly what I needed. They explained to me how certain strains and the turpines act, and how helpful the strain I picked might be. They explained what effects I could expect, noting one strain may Knock me out, while another helps with pain and would help with my energy levels. I will note that at one point there was an employee that was very loud and abrasive, however she no longer seems to be there. Everyone there has been nothing but respectful, attentive and courteous. The shop is clean, and they have a really good selection of both weed products as well as glass to choose from. No waiting outside in the cold like some other places I've been. This is the place I recommend to anyone visiting from out of town.

Sorry, unable to edit my prior review. I was not overcharged or deceived. The receipt was confusing, the itemized column added up to the correct final total not the subtotal. It is just an odd accounting thing probably to make sure NYS gets their piece of the action. Wonder how many customers have been confused by this. I figured it out before I went to inquire. So fortunately I didn't make an donkey out of my self. We're cool

Fantastic experience every time I visit. The staff is so friendly and helpful. They love answering all of my questions!

I would say I'm a regular customer here. This is for a good reason. The friendly atmosphere Fair prices and just overall feel is just immaculate. I do go to other dispensaries but when I am in Great Barrington this is the one to go to. I would recommend anyone looking to go to a dispensary to go to this one they are very knowledgeable about the products that they sell. And they will offer good recommendations if you're not sure what you're looking for. Once again you guys do a great job there keep up the good work and can't wait to see you soon.

This place and Dreamer are the two best dispensaries in Western Mass! Prices are truly unbeatable, look no where else but these two places!! $50 oz's??? What???? Unreal!!! All high quality too so you don't have to worry about mold! (Cough cough HEKA cough cough)

Drove over 90 minutes to their Northampton location to actually be able to say that I am now getting my stash directly from Cheech & Chong at their own storefront. As someone who truly appreciated their films in their youth. It fulfils a 21 year long dream of mine. It was an amazing photo worthy experience I will always remember. Their staff are super friendly and helpful. They sincerely work with you to really dial in discovering the effects you want. To help connect you with the right products that they have in stock within your budget. Their deals are absolutely outstanding. In these rough economic times it's good to know that they are still looking out for us. By providing the highest quality cannabis products that we can actually afford. Whether you buy their own products, or another brands that they offer. You will be hard pressed to find any place better that checks all of the boxes for being the absolute best dispensary in the state.

Madeline was awesome! She helped me pick out an edible and really took the time to explain the ingredients and how everything works. You can tell she’s very knowledgeable about the products she carries, and she made the whole experience easy and comfortable. I appreciated how patient and informative she was while helping me choose something that would be right for me. Great customer service and a great attitude — definitely a budtender who knows her stuff!

I have chosen The Hempest as my favorite pot shop in Northampton. It reminds me of the Oregon Coast shops I used to live near. The product has been top notch. the folks there are friendly, the prices are fantastic. There is a nice vibe in there, people are enjoying working there, this is a good spot.

The best. Always knowledgeable, classy, good tunes and just all around cool. Great deals on edibles too

I love this dispensary! It’s a great local shop with friendly knowledgeable staff in a great location on Wolf Road with a wide variety of products. I can’t wait to go back and try more lol

Great place but a little disappointed after driving 45 minutes to find they wouldn't honor what was on my invoice, saying 1 ounce was the limit. If so, they shouldn't have sent back the Leafly invoice showing my more ordered products if they weren't going to fill it all.

Amaya is the best worker I have had the pleasure meeting

Went in again today, this is my hands down favorite shop in the area. Super friendly staff, always willing to help find strains if needed. Eric helped me out this morning and he's an awesome, really friendly and found some great deals. Highly recommend

I came here for a very specific strain and through conversation was made aware of their own strains. Seeing the passion from the employees and owner was enough for me to try something of theirs. I WAS NOT DISAPPOINTED. I tried their hash face strain and it was perfect. It was a nice clean high and even uplifting at times. I will be back to this hidden gem in the very near future. Thank you to Karl with a K and James for the outstanding service.

one of my fav spots. the employees are very knowledgeable and helpful when trying to pick what is best for you

PHENOMENAL experience. funny story: upon stopping by in person, i realized i didn’t have my ID! totally understandable. and then i remembered — Lucky Green delivers! such a dope experience, and the bonus matches, pen and sticker are the icing on the puff. thank you!

The team there was so nice and made it a great experience. I got 15% off FOR LIFE from going in during their opening which they're running all the way through next weekend. And honestly the location is super convenient for anyone around the area, much better than the ones closer to downtown Hartford. 10/10 love these guys and so glad there's a Fine Fettle in my area now!

Love shopping at fine fiddle as they always are stocked with a selection and now they're open late have been a smoker for 10 years now and have been coming to the suspensary for a long time because of their quality selection.

I loved the atmosphere and great customer service. It is a great beautiful place. Their cannabis has a ton of variety and works very well! I will definitely be going there again! It is over all a great place for everyone as well as pets too!