Excellent customer service. They listened to my needs and gave me exactly what I wanted. Lots of options and a great vibe. Cool spot.
I bought the infused hot cocoa and after trying to follow the instructions on the bag for at least 10min. I got frustrated and cut it open and when I tried to transfer it to another container I managed to spill a good amount I couldn't save. When I reached out to BR I heard back within 24hrs and received a phone call soon after. Kathy from marketing not only gave me my money back, but she also threw in some merch!! I am so impressed with the speedy customer service!! Thank you for a very positive experience!!
As a medical customer, I've been to many other dispensaries in a wide area, checking them out. Berkshire Roots is by far the best of all those I've been to. Great specials and benefits for people with a state Patient ID. Always a fast track line for medical people so you don't have to wait if it's busy. (Not sure what the other reviewers were doing, maybe they missed the Medical Aisle sign?) Will always be back again, won't bother with anywhere else. Always great selections at reasonable prices and often have good specials and discounts as well, and a good atmosphere. Always a very nice experience.
excellent selection, excellent prices, staff makes great suggestions and is always wonderful.
Come from France and recommend by my brother and this dispensary are really peacefull everything is perfect here ! Thank you ! I recommend it !
I don't know what these other reviews are talking about, but this is one of the best dispos in NY State and the cheapest! The staff is very knowledgeable of their products, they always have great suggestions and they are super friendly they never forget a face. Will always hit this one even tho I live across the river.
First visit here this evening (7/26/25). Really cool atmosphere & Very friendly staff. BudTender recommended two great strains
Definitely put this shop on your destination list! Awesome, knowledgeable, friendly staff.
I would say I'm a regular customer here. This is for a good reason. The friendly atmosphere Fair prices and just overall feel is just immaculate. I do go to other dispensaries but when I am in Great Barrington this is the one to go to. I would recommend anyone looking to go to a dispensary to go to this one they are very knowledgeable about the products that they sell. And they will offer good recommendations if you're not sure what you're looking for. Once again you guys do a great job there keep up the good work and can't wait to see you soon.
I love this place. The staff is so knowledgeable and friendly. They will actually take the time to explain things to you. Definitely recommend.
A must stop. Massachusetts knows bud and this shop is superior.
I only use bud barn! Absolute best dispensary around!! They are all so helpful and kind there, and their joints can't be beat! Highly recommend!! I started using them 2 and will never use someone else again!!
I absolutely love this dispensary. The staff is very helpful in finding strains/products and giving you the best deal. There is lots of variety that are not too costly.
They were my first dispensary experience during the fledgling days of legality when I was working in the area - They've had their act together from day 1.
Everybody is friendly and professional from the security to the counter staff .. call ahead service is great along with the selection.. A++
The manager (I love her) is super helpful and extremely knowledgeable. I’m a huge fan of their weekly selections and good prices. Great staff.
Preface: I've now been a medical cannabis patient for just over two months now. I am so grateful for the benefits of being able to use cannabis for a host of symptoms produced by several neurological issues. I have noticed an improvement in tolerating my neuropathy. I also have seen an improvement in my mood. And one of the biggest plusses has been my ability to give up alcohol, even if it was casual usage. I could have gotten a card years ago but chose to stick with pharmaceuticals. I'm finding now that I wish I had gotten a card much sooner. Now, on to my review of Etain after several visits. Etain's customer service is always excellent, every single time. I can't always make up my mind what I might find effective for my various ailments, so I end up placing several orders before I make my visit. Etain has always been prompt in filling every single order, and I truly appreciate that. They always have something on their menu that I can use, and sometimes they add surprise options in flower. I do use a fair amount of cannabis daily, but I'd rather use cannabis than pharmaceuticals. To find relief at this stage in my illness has been simply amazing. Again, as a medical consumer, it's so great to have flower that works. Etain's flower is packaged magnificently to maintain the fantastic quality of the product. You will find the highest quality flower, and they have a nice selection of vaporizers, including 510 thread-friendly cartridges. Edibles? Oh yes, they have a wonderful selection of those, to boot. Brands carried include The Botanist, Vireo, and matter., as well. CBD products are available, as well. This truly is a dispensary that is more geared towards wellness. Etain's facility is relaxing and cheerful. I am always greeted warmly, and I always feel completely comfortable in their cozy seats waiting the few minutes required to get my order(s). The have plenty of parking, too! Easy to access, just a few minutes from the center of Kingston. Their rewards program is just the icing on the cake. I don't know what else I can say about Etain to express how stellar they are. Buy weed from women! Get thine self to Etain. You'll be glad you went, and you will feel better thanks to benefit of quality cannabis.
Staff are friendly, courteous and are always willing to talk with you about products and continue to be knowledgeable about their craft! Their products are potent and consistently great too!
A great place to shop—the staff is awesome, and very knowledgeable!
PHENOMENAL experience. funny story: upon stopping by in person, i realized i didn’t have my ID! totally understandable. and then i remembered — Lucky Green delivers! such a dope experience, and the bonus matches, pen and sticker are the icing on the puff. thank you!
Drove over 90 minutes to their Northampton location to actually be able to say that I am now getting my stash directly from Cheech & Chong at their own storefront. As someone who truly appreciated their films in their youth. It fulfils a 21 year long dream of mine. It was an amazing photo worthy experience I will always remember. Their staff are super friendly and helpful. They sincerely work with you to really dial in discovering the effects you want. To help connect you with the right products that they have in stock within your budget. Their deals are absolutely outstanding. In these rough economic times it's good to know that they are still looking out for us. By providing the highest quality cannabis products that we can actually afford. Whether you buy their own products, or another brands that they offer. You will be hard pressed to find any place better that checks all of the boxes for being the absolute best dispensary in the state.
This place and Dreamer are the two best dispensaries in Western Mass! Prices are truly unbeatable, look no where else but these two places!! $50 oz's??? What???? Unreal!!! All high quality too so you don't have to worry about mold! (Cough cough HEKA cough cough)
Excellent service, products are great, and selection is vast. You will find something that will satisfy any itch you may have.
I always have a good experience when I’m there. People are always in an upbeat mood Thanks for the personal treatment.
I came here for a very specific strain and through conversation was made aware of their own strains. Seeing the passion from the employees and owner was enough for me to try something of theirs. I WAS NOT DISAPPOINTED. I tried their hash face strain and it was perfect. It was a nice clean high and even uplifting at times. I will be back to this hidden gem in the very near future. Thank you to Karl with a K and James for the outstanding service.
SOTM is the very finest retail store that I've ever been to, and not just Cannabis dispensaries, but all types of retail stores!!! The staff is amazing! Three people that have helped me in my purchase decisions and that treat customers like friends are: Will, Emerald and the owner, Ronnie. Will is very friendly and knowledgeable! Ronnie is a model business owner who works the sales floor often and he knows how to please his customers with his vast Cannabis knowledge, his amazing product variety, his great pricing, his enjoyable, upbeat personality, and his customers come first priority!!! I've had the pleasure of being helped at SOTM by a long time, wonderful floor person, Emerald! She is an inspiration to everyone with her truly beautiful customer interactions. She treats every customer she helps as if they are the most important person with her great communications and uniquely beautiful personality!!! I would drive for over an hour to get to SOTM, because it's truly that uniquely awesome in every way possible!!! I'm lucky to only live 10 minutes away from this jewel of a store!!!
I already love this place, stopped there for the first time a couple days ago. Love that they are open so early, I can go there on my way home. Really great selection of products, very helpful and friendly staff, great way to make a great impression. See you soon!
A great shop! It was a fun purchase, pretty much Dale (I think that was his name - cool dude!), and I just hung out talking about what we like in a high, and he recommended some great strains—walked out with a full allotment and looking forward to coming back.
Great staff and awesome service! Everyone is kind and very helpful with finding what your looking for 5 stars!
There is 1 dispensary in Cohoes, New York.
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