At Tilray, we’re dedicated to cultivating and delivering the benefits of medical cannabis safely and reliably. Our team of PhDs, botanists and master horticulturists are industry leaders in medical cannabis research and related agricultural sciences. At Tilray, we’re constantly looking for ways to make your experience more efficient and convenient.
“I am dropping them and won't go back. way to expensive and very slow at getting your order out the door. they don't ever have the strain you want and they use the slowest shipping methods possible
very unhappy after using them for a year so it hasn't been just one bad experience to sour me it's been to many to count. ”
Hi Marc, Thank you for your message. In response to valuable patient feedback like yours, Tilray has reduced pricing by approximately 10% on all products. We currently have 11 medical cannabis products available in the Tilray Shop and will be adding more selection soon. We hope that our new price points will help to further improve patient access to our GMP-certified, medical-grade cannabis. Our commitment has always been to ensure patients have their cannabis as safely, discreetly, and quickly as possible. Due to the recent Purolator strike, we did experience some disruptions to our delivery service. We have since implemented a better system, Canada Post, which offers increased delivery options and services. To learn more, please contact our Patient Support Team at 1-844-TILRAY1 (845-7291). We're available 24 hours a day, 7 days a week to assist. Warm regards.
We take product complaints very seriously and would like to follow up. Can you please contact Tilray's Patient Support Team toll free at 1-844-TILRAY1(845-7291) or by email at firstname.lastname@example.org so that we can better assist you? Thanks for reaching out.