Industry 

Cannabis industry information for businesses including tips, news, and advice for dispensaries.

Leafly Dispensary and Retailer FAQs

Medical marijuana dispensaries and adult use stores are growing in number and so are the options for advertising, but at Leafly we offer the most comprehensive services to get patients and consumers to your business. When clients find you on Leafly, they do so because they are looking for both the right strains and the right retailer to meet their needs. With Leafly, you have the opportunity to show them why you’re exactly the place they have in mind!

Since what we offer is completely different than what’s out there, here are the answers to some of the most common questions we get about how Leafly works and how you can leverage our services to get the best visibility for your location. If your questions aren’t answered below, please feel free to contact your account representative or reach out to us.

What makes Leafly different from other sites?

We’re more than just a map! Leafly is the largest online cannabis strain database you’ll come across. We connect consumers to dispensaries and retailers not only by location, but also through your menus. In addition to our strain Explorer and rating functions, our Finder map allows visitors to filter dispensaries and retail stores by certain criteria or browse local specials. By offering more options and ways to connect with consumers, Leafly sends more traffic through your door.

Leafly allows you to update your menu and link it to popular strains in our database that consumers are searching for, making it easier for potential visitors to find you and have a satisfying experience. For more information on how Leafly can help you, contact us to see our retailer and delivery marketing plans.

How is my search position determined?

There are many factors that go into determining dispensary and retailer rankings, but overall the system rewards businesses that keep their accounts active and engaging. Updating your inventory menu, adding and highlighting specials, posting updates for your growing list of followers, and responding to reviews are all ways to keep your account top of mind for our online audience. Different marketing plans and add-on features can also increase exposure.

How often should I update my menu?

Every day! Or as often as you can, at least whenever your inventory changes. Visitors like to know that a store’s menu is current, and they’re more likely to trust information they see from an active business. If your menu hasn’t been updated in over 90 days, your place in the Finder, on strain pages, and the map can be affected.

Can I integrate my Point of Sales System with Leafly? If so, how?

Depending on your POS system, you may have inventory integration available to you. With this integration, your Leafly menu will be updated automatically and save you from making explanations to disappointed patients and consumers. Be aware, however, that integration will make it so you are no longer able to make any manual edits to menu items in Leafly Biz, the content management system used by dispensaries, stores, and deliveries to manage their profile on Leafly.

We currently integrate with the following point of sale systems:

How do I get the Leafly posters and other branded material for my location and staff?

Please reach out to us via our contact page or contact your Leafly account rep for more information.

What pictures should I upload? What shouldn’t I upload?

We always suggest uploading a picture of your storefront if you have one. Visitors like to know what the place looks like from the outside so they can easily find you. We also recommend adding some photos that show the environment of your business, how products are displayed, a sampling of products, and even your employees.

We discourage uploading multiple up-close shots of flowers, images of a sexual nature, images pulled from other sites, or pictures of people consuming cannabis. Please note that the photo upload guidelines for businesses differ slightly from our site user strain photo submission guidelines, so you may want to familiarize yourself with those as well.

What if someone posts a false/abusive/spam review?

If someone posts a false or abusive review, please flag it for our moderators so we can determine whether or not the review violates our Terms of Use. Please note that we only remove reviews that violate our Terms of Use; we will not remove a review simply because it is negative. However, clients on our Standard and Pro plans do have the ability to respond to reviews left on their page or dispute a review in their Review section of Leafly Biz. For suggestions on dealing with negative reviewers in an appropriate or professional manner, check out our resource on how to respond to a negative dispensary review.

A visitor said they reviewed us, but it’s not showing up. What’s going on?

In order to ensure reviews comply with our Terms of Use, Leafly implemented a review approval process that new reviews must pass before they show up publicly on the site. If the visitor says he or she left the review in the past 24 hours, it’s most likely just awaiting publication. If it has been a few days and the review has still not shown up, it may have been denied approval.

Reasons that a review may be denied include:

  • Offensive, abusive or derogatory language
  • Offensive, abusive or derogatory references to dispensary or retailer staff
  • Reviews that mention illegal activity (e.g., references to “street” dealers or prices)
  • Reviews that do not add any value (these are usually one-word reviews or are too confusing to decipher)
  • Reviews that are off-topic (not really about the dispensary/retailer or products)
  • Duplicate reviews by the same visitor within a short time period

I have visitors using a computer in my shop to leave reviews. Why aren’t they showing up?

Did you make sure you were logged out of your business account first? If not, that’s why — the reviews will all look as if they’re being posted by your account instead of different consumers or patients. Visitors don’t like it when they see businesses reviewing themselves favorably, so we don’t allow those to post. Just make sure you log out and have your visitors log in with their own accounts and there shouldn’t be an issue.

Why am I listed as a dispensary when I’m a collective garden or retail store?

Taking into consideration both industry norms and consumer habits, Leafly has opted to use “dispensary” as a general term to describe dispensaries, cooperatives, collectives, retail stores, pick up locations, access points, or any other facility where patients or adult consumers can legally access cannabis products.

I’m locked out of my account. How do I reset my password? / We’re under new ownership. How do we update our listing?

To make changes to your account settings or your listing, contact your account representative directly or use our contact form and we will get in touch with you. You can also reach us by phone at 1-855-4-LEAFLY.

Can one account have multiple dispensaries?

Not currently, but we are working on making this option available so stay tuned for more details.

I’m a delivery service. Can I have multiple map markers?

Yes! Contact your account representative to find out about adding more map markers to your delivery plan. You can also reach us by phone at 1-855-4-LEAFLY.

What if I don’t agree with a strain description or think it’s inaccurate?

When you add a strain to your menu, you have the opportunity to write your own description of it. Even if you link to our strain page on the site, your description will be displayed along with ours. One person’s experience with a strain is never identical to another and the strains themselves can vary widely, so Leafly descriptions are just meant to be a general guideline.

Use your menu strain description to share the details of your particular product such as feedback on effects, special attributes, or testing results. If you think there are some factual errors in our description or if you have some information that needs to be included, please contact us.